What happens when AI agents start filling the boxes on an organization's org chart? This week's episode tackles this question and many more, with guest Ron Schwartz, a change management guru and Founder of Brass Tacks, joining Phillip and Alistair. The discussion explores the changing dynamics of trust, culture, and control in a world where humans and autonomous agents are increasingly intertwined. From the nature of trust to the future of operations, this episode offers a thought-provoking look at the agentic revolution.

Takeaways:

• Focus on Culture: Consider how to embed corporate culture into AI and agent behavior to ensure alignment with organizational values and goals.
• Improve AI Ethics: Organizations should think about appointing Chief AI Ethics Officers to oversee and guide ethical AI deployment and management.
• Prepare for Change: HR departments should prepare for the upcoming changes by educating employees, perpetuating supportive narratives about AI, and focusing on training and development.
• Embrace Transparent AI: Transparency and explainability in AI decision-making are crucial for building trust. Ensure that AI systems can clearly explain their decisions.
• Understand Multi-Agent Systems: Keep an eye on the developments in autonomous multi-agent systems and their implications on organizational and social structures.
• Communicate AI Benefits and Risks: Effective communication about the benefits and potential risks of AI can help reduce fear and resistance, encouraging smoother adoption.

Quote of the Show:

• “ Each agent will be slightly different, but we can still use that system to be able to enhance and encourage the culture that we're looking for.” - Ron Schwartz

Links:

• LinkedIn: https://www.linkedin.com/in/ron-schwartz-79755685/
• Website: https://brasstacks.net.au/
• Email: ron@brasstacks.net.au

Ways to Tune In:

• Transistor: https://agenticinsider.show/
• Spotify: https://open.spotify.com/show/2fCCuVl6tL5p2kEAwFCQNJ
• Apple Podcasts: https://podcasts.apple.com/us/podcast/the-agentic-insider/id1807346381
• Amazon Music: https://music.amazon.com/podcasts/9fe0482d-d798-4420-a93a-fc6653bce437
• Podchaser: https://www.podchaser.com/podcasts/the-agentic-insider-6057241
• YouTube: https://www.youtube.com/@iridiusAI

This week, Phillip and Alistair are joined by Katharine Reagan, Chief Revenue Officer at Iridius. The three reflect on the company’s first focus group that took place last week, which featured feedback from industry leaders, including Uli Homan of Microsoft. They discuss the significance of building AI solutions that are compliant and secure from the outset and the perks of their early access program. The episode emphasizes the importance of customer collaboration in product development.

Takeaways:

• Engage in Focus Groups: Participate in or organize focus groups with customers to gain real-time feedback on your products. This helps understand customer needs and priorities.
• Emphasize Compliance: Ensure that your AI solutions comply with global, state, and local regulations from the outset. This includes integrating auditability, traceability, and continuous compliance checks into the development process.
• Customer Collaboration: Involve customers in the development process to prioritize features based on their feedback. This ensures that the final product meets the actual needs and pain points of the users.
• Iterative Development: Utilize iterative development processes to quickly prototype, test, and refine solutions. This approach reduces the time to market and allows for faster adjustments based on user feedback.
• Utilize Human Insights: Despite advancements in AI, keep humans involved in the loop for oversight, governance, and continual improvement of AI solutions.

Quote of the Show:

• “ This is complex when you're trying to solve responsible, safe AI and meet guidelines that are global all the way down to the state and county level and I think they were impressed by the fact that our solution builds all of that in from the core.” - Katharine Reagan

Links:

• LinkedIn: https://www.linkedin.com/in/phillip-swan/
• LinkedIn: https://www.linkedin.com/in/alistaln/
• LinkedIn: https://www.linkedin.com/in/katharine-reagan/
• Website: https://iridius.ai/
• Reach out to Katharine: katharine@iridius.ai

Ways to Tune In:

• Transistor: https://agenticinsider.show/
• Spotify: https://open.spotify.com/show/2fCCuVl6tL5p2kEAwFCQNJ
• Apple Podcasts: https://podcasts.apple.com/us/podcast/the-agentic-insider/id1807346381
• Amazon Music: https://music.amazon.com/podcasts/9fe0482d-d798-4420-a93a-fc6653bce437
• Podchaser: https://www.podchaser.com/podcasts/the-agentic-insider-6057241
• YouTube: https://www.youtube.com/@iridiusAI

What does the future hold for AI integration and leadership? Today, Brian Evergreen, author of “Autonomous Transformation” and CEO of The Future Solving Company, joins the show with Phillip and Alistair. The trio explores Brian's journey in AI from Accenture to Microsoft, his groundbreaking strategies for AI implementation, and the essence of having a human-centered approach in technological innovation. Brian shares insights into the importance of vision-driven strategy over use-case-driven approaches and emphasizes the role of storytelling and empathy in change management. This episode is a must-listen for understanding the future of AI in driving business transformation and creating new value.

Takeaways:

• Articulate Clear, Strategic Visions: Develop and communicate a bold, clear vision that goes beyond incremental improvements to envision transformative changes for the future.
• Emphasize Systems Thinking: Adopt a systems-thinking approach to identify how different parts of the organization interact and contribute to overall success.
• Shift from Data-Driven to Data-Informed Decisions: Use data to inform decisions rather than letting data solely drive them. Integrate human judgment and context into decision-making processes.
• Adopt the Reason-Driven Framework: Apply the reason-driven framework to strategy development by starting with the end goal and asking what would have to be true to achieve it.
• Focus on Value Creation: Identify new opportunities for value creation that AI can unlock rather than merely optimizing existing processes. Aim for exponential value rather than incremental improvements.
• Develop and Emphasize Storytelling Skills: Use storytelling to explain the strategy, why it's important, and what it means for individual teams and employees.
• Use AI to Augment, Not Replace: Focus on how AI can augment human capabilities rather than replace human roles.

Quote of the Show:

• “In the future, the human must be first and the system must be second.” - Brian Evergreen

Links:

• LinkedIn: https://www.linkedin.com/in/brianevergreen/
• Website: https://brianevergreen.com/
• Book Link: https://www.amazon.com/Autonomous-Transformation-Creating-Artificial-Intelligence/dp/1119985293

Ways to Tune In:

• Transistor: https://agenticinsider.show/
• Spotify: https://open.spotify.com/show/2fCCuVl6tL5p2kEAwFCQNJ
• Apple Podcasts: https://podcasts.apple.com/us/podcast/the-agentic-insider/id1807346381
• Amazon Music: https://music.amazon.com/podcasts/9fe0482d-d798-4420-a93a-fc6653bce437
• Podchaser: https://www.podchaser.com/podcasts/the-agentic-insider-6057241
• YouTube: https://www.youtube.com/@iridiusAI