What does it mean to truly invest in a tech startup? In this episode, we explore that question with Frederic Joye, co-founder of Arcanys and partner at Arcanys Ventures. With a career that took him from the Swiss finance sector to the beaches of the Philippines, Frederic shares a philosophy that reshapes how we think about startup funding. For him, capital is only part of the equation. Real investment means giving startups access to seasoned engineers, technical mentorship, and operational insight.

We unpack Frederic’s unique journey into entrepreneurship—leaving a conventional career behind for the chaotic thrill of building tech companies in emerging markets. He discusses how Arcanys has become a launchpad for early-stage SaaS businesses, offering more than cash by embedding engineering talent directly into the startup's development process.

You'll hear Frederic’s perspective on what makes a startup truly investable: strong, experienced teams, early traction, and smart use of limited funds. He also reflects on the evolution of distributed software development, revealing how startups can tap into global talent while maintaining cohesion and speed.

Whether you're a founder looking for smart capital or a tech leader navigating distributed teams, this episode is packed with candid insights on sustainable growth, building resilient teams, and staying agile in a fast-changing tech environment.

What role should investors play beyond the wire transfer? And how can tech leaders use distributed talent to outpace competitors? Let’s find out.

As climate risks escalate and wildfires grow more frequent and destructive, how can startups help the insurance industry adapt and evolve? In this episode of Startup Founders and Backers, we spotlight how Firebreak Risk uses artificial intelligence to change how insurers assess and underwrite wildfire risk, while empowering homeowners to protect their properties.

Seetal Chohan joins us from Firebreak Risk to explore how the company’s AI-driven platform transforms user-submitted images and video into actionable data for insurers. Their goal? To close the gap between homeowners’ mitigation efforts and insurance eligibility and pricing. With Firebreak, homeowners can actively reduce their risk, and insurers gain a more thoughtful, more dynamic way to evaluate and price policies. According to Seetal, homes mitigated using Firebreak’s guidance are 40% more likely to survive a wildfire.

This episode also examines the role of the Lloyd’s Lab Accelerator, part of the world-renowned Lloyd’s of London insurance marketplace. Seetal shares how the accelerator’s unique program connects insurtech startups with mentors and domain experts to co-create solutions that address emerging challenges. With 85% of startups forming commercial relationships through the program, the Lab is a launchpad for meaningful change in insurance innovation.

Key discussion points include:

• How Firebreak Risk leverages AI to turn homeowner data into underwriting intelligence
• Why startups like Firebreak are helping insurers move faster on climate risks
• The importance of linking individual mitigation actions to tangible insurance outcomes
• How Lloyd’s Lab is building bridges between cutting-edge startups and industry stakeholders
• Opportunities for other founders to join the next Lloyd’s Lab cohort

From climate adaptation to AI-powered underwriting, this episode offers a clear view of how new ideas are reshaping one of the world’s oldest industries. Whether you're building a startup or backing the next wave of innovation, this conversation shows what's possible when tech meets tradition with purpose.

What does it really take to scale a startup from an idea to a thriving business generating over $100M in ARR? In this episode of Startup Builders & Backers, we explore that journey with Luke Diaz, founder of DBT Ventures, an angel investment fund focused on supporting underrepresented founders. Drawing on his extensive background leading customer success teams and scaling early-stage companies, Luke shares powerful lessons on driving product adoption, boosting retention, and practicing conscious leadership.

Our conversation uncovers practical strategies that founders can apply immediately, from structuring effective onboarding programs to understanding churn before it becomes a problem. Luke emphasizes that customer success is not just a department but a foundational philosophy that impacts every area of a startup’s growth trajectory. His advice on creating a transparent culture of continuous improvement offers a refreshing look at how leadership style directly influences business outcomes.

Beyond operational tactics, Luke offers a candid view of the funding landscape, sharing tips on how startups can better quantify their potential, attract the right investors, and overcome the biases that still exist within traditional venture capital ecosystems. His commitment to supporting diverse founders highlights an important shift happening across the industry.

We also discuss emerging technologies and the importance of focusing on business outcomes rather than getting caught up in the latest hype. Luke’s insights on integrating tools like ChatGPT into business operations offer a grounded perspective on how startups can use AI to enhance decision-making without losing sight of the fundamentals.

Whether you're an aspiring entrepreneur, an investor seeking promising ventures, or a startup operator focused on scaling sustainably, this episode offers practical, real-world insights that go beyond the headlines. Tune in to discover how conscious leadership and strategic customer success can help unlock the true potential of your venture—and why a focus on people, not just products, might be the key to long-term success.