Immerse yourself in the realm of generative AI alongside ServiceNow's Spark team, where innovation converges with state-of-the-art technology. Host Bobby Brill engages Eduardo Nauiack and Dan Durller in a conversation about their journey of turning the ordinary into the extraordinary, especially for flagship events like Knowledge and Craft Summit. Learn how Midjourney and other innovative tools have streamlined their processes, enabling the creation of bespoke, high-caliber visuals in a fraction of the time, all while upholding the brand's essence. From developing cinematic graphics for large screens to infusing product demos with sophistication, the team shares their evolution from internal experiments to pivotal external showcases. Gain an insider's perspective on how they harmonize creative liberty with brand standards and discover how this "game changer" is revolutionizing their content creation approach.

Guests - Eduardo Nauiack, The Spark Team - Sr. Staff Communication DesignerDan Durller, The Spark Team - Sr. Staff Communication Designer

Host - Bobby Brill ServiceNow

Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community For general information about ServiceNow, visit: http://www.servicenow.com

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In this episode of ServiceNow's Now Insights podcast, host Bobby Brill delves into the realm of usability and accessibility in enterprise software with special guests Aileen Hackett, Director of Product Management for Accessibility at ServiceNow, and Pratik Contractor, Senior Manager of Product Management for Accessibility and Platform Experience. The conversation covers the importance of integrating usability and accessibility, highlights innovative features like dark mode and keyboard shortcuts, and explores the role of AI in transforming and improving accessibility. Tune in to discover how ServiceNow is pioneering to make enterprise platforms more inclusive and user-friendly for everyone.

Host - Bobby Brill
Guests - Aileen Hackett, Pratik Contractor

00:00 Introduction and Guest Welcome
01:46 Understanding Accessibility and Usability
04:28 Examples of Accessibility Features
06:30 Innovations in Accessibility
11:04 AI and Accessibility18:52 Ethical Considerations in AI
21:31 Final Thoughts and Conclusion

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In this episode, we dive into RaptorDB with Will Johnson, VP of Data Platform Engineering at ServiceNow. Will shares his background and elaborates on RaptorDB's role in optimizing ServiceNow's data platform, including its unique hybrid transactional and analytical processing (HTAP) capabilities. The episode also covers the rollout process, customer feedback, and future directions for scaling and improving RaptorDB.

Guest - Will Johnson, VP of Data Platform Engineering at ServiceNow
Host - Bobby Brill

00:00 Introduction
00:19 Background of Will Johnson at ServiceNow
01:16 Overview of RaptorDB
02:16 Types of Databases and HTAP
04:00 RaptorDB in Action
04:33 Customer Use Cases and Benefits
08:11 Technical Challenges and Solutions
10:29 Internal Testing and Customer Rollout
14:32 Future of RaptorDB

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html
ServiceNow Community:
https://community.servicenow.com/community
For general information about ServiceNow, visit: http://www.servicenow.com

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Listen to this episode to learn about digital accessibility and compliance from ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver. She joins host Bobby Brill and they discuss conformance, legislation, and global standards in a clear and engaging way. You'll learn that accessibility is more than just following the rules. It's about making it easier for everyone, including people with disabilities, to use websites. They’ll also explain the importance of designing inclusively for a diverse range of users and how it can benefit your business. Finally, they’ll share insights into the latest advancements, challenges, and opportunities in digital accessibility. This video is a must-watch for any organization that wants to make accessibility a strategic priority and drive positive change in the digital space.

Guest - Alaina Beaver
Host - Bobby Brill

Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community

For general information about ServiceNow, visit: http://www.servicenow.com/

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In this episode, ServiceNow’s multimedia team—Dana Haines, Macy Douglas, and Bobby Brill—discuss the process of creating high-quality video content for the company’s documentation site and YouTube channel. They explain how they use AI-powered tools like Gemini, Writer, and Well Said Labs to streamline their workflows and maintain a consistent tone and style across their videos. The team also reveals their ambitious goal of producing over 400 pieces of video content this year, including tutorials, product demos, and procedure videos, to better support customers and enhance the overall user experience.

Guests - Dana Haines and Macy Douglas

Host - Bobby Brill

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community

For general information about ServiceNow, visit: http://www.servicenow.com/

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In this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer engagement. Tony delves into internal accessibility initiatives and the advantages of having an accessibility product team. They both stress the importance of organizations making accessibility a priority, both internally and externally, to ensure an inclusive and accessible experience for all.

Guests - Tony Morales and Alaina Beaver
Host - Bobby Brill

Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community

ServiceNow Now Insights Podcast:

For general information about ServiceNow, visit: http://www.servicenow.com/

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In this thought-provoking conversation, Roberto Bacci, Ryan Dux, and Midam Kim discuss why the humanities are more important than ever in the age of AI. They explore the importance of interdisciplinary collaboration in innovation. The conversation also highlights the role of the humanities in improving the capabilities of AI, making it more human-friendly, trustworthy, and responsible. Our guests share their insights on the skills required to transition from the humanities to technology, emphasizing the need for flexibility, adaptability, and a willingness to learn new tools and concepts. They conclude with advice to listeners in humanities and liberal arts fields on how to start and navigate a career in technology.

Guests - Roberto Bacci, Ryan Dux, Midam Kim
Host - Bobby Brill

Check out the new video episodes on our YouTube channel - https://www.youtube.com/@ServiceNowDocs

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In this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools are effective and reliable.

00:00 Introduction to AI Behavior Challenges
00:16 Welcome and Introduction to Louis Philip Morin
00:54 The Importance of Trust in AI
01:29 Understanding Now Assist Guardian
02:04 Challenges in AI User Experience
06:25 Dealing with Offensive and Toxic Content
10:11 Methods for Identifying and Handling Offensive Content
15:29 Cultural Sensitivity and Regional Differences
18:00 User Control and Transparency in AI
20:59 Balancing AI Accuracy and User Trust
21:54 Conclusion and Future Directions

Host - Bobby Brill
Guest - Louis Philip Morin

#servicenow #servicenowdemo #nowassist #nowassistguardian

ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html

ServiceNow Community: https://community.servicenow.com/community ServiceNow

TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455

For general information about ServiceNow, visit: http://www.servicenow.com/

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