Service Based Business Society Podcast

De: Tiffany-Ann Bottcher MBA
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  • Attention entrepreneurs! Are you looking for ways to scale your service-based business without sacrificing your sleep? Look no further than The Service Based Business Society Podcast, hosted by Tiffany-Ann Bottcher. Each week, Tiffany-Ann shares valuable insights on productivity, business strategies, marketing trends, and tech secrets that you need to know in order to take your business to the next level. She firmly believes that a successful service-based business must prioritize an amazing client experience and sustainable, predictable, repeatable profit, and she'll teach you how to do just that. But that's not all - Tiffany-Ann also invites expert guests to share their knowledge and experience with you, providing even more valuable insights on service-based business growth and sustainability. You won't want to miss a single episode! If you're looking to create, grow, and optimize your service-based business, The Service Based Business Society Podcast is the perfect resource for you. And don't forget to join the community on Facebook by searching for "Service Based Business Society." MINDSET Focused on helping entrepreneurs cultivate the right mindset for success in their businesses. Hosted by experts in the field, the podcast covers a range of topics related to mindset and business, including self-improvement, goal setting, visualization, and meditation. The podcast provides practical tools and strategies to help listeners develop a growth mindset, overcome limiting beliefs, and build confidence. Through inspiring interviews with successful entrepreneurs and thought leaders, the podcast shows that a positive and resilient mindset is key to achieving business success. DATA-DRIVEN DECISION MAKING Dedicated to equipping business leaders with the knowledge and skills they need to lead with confidence, based on data-driven insights. Hosted by experts in business leadership, the podcast covers a range of topics related to data analysis and interpretation, strategic decision-making, and effective communication. It provides practical tools and strategies for interpreting complex data sets and using them to make informed business decisions that drive growth and success. Through engaging interviews with successful business leaders and industry experts, the podcast offers valuable insights and examples of how to use data to build strong teams and drive innovation. RELATABLE ENTREPRENEURSHIP STORIES A great resource for aspiring entrepreneurs looking to learn from the experiences of successful business owners. Through relatable and engaging entrepreneurship stories, the podcast provides valuable insights into the challenges and opportunities that come with starting and running a business. Hosted by experienced entrepreneurs, the podcast covers a range of topics related to entrepreneurship, including idea generation, product development, marketing, and fundraising. Each episode features inspiring interviews with successful entrepreneurs, who share their personal stories and provide practical advice and tips for those looking to start and grow their own businesses. BUSINESS TOPICS As businesses continue to evolve, it's essential for entrepreneurs and business owners to stay informed about the latest trends and best practices in marketing, bookkeeping, technology, and innovation. The podcast is a valuable resource for anyone looking to keep up with these changes and stay ahead of the competition. Whether you are just starting out or looking to take your business to the next level, this podcast is a great source of inspiration and guidance from real-world examples of entrepreneurship success. Brought to you by Bottcher Business Management Agency
    © 2023 Tiffany-Ann Bottcher, MBA
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Episodios
  • Big Goals, Big Fires

    Big Goals, Big Fires
    Mar 26 2025

    In the final episode of Season 4, Tiffany-Ann Bottcher dives into the chaotic, unpredictable reality of entrepreneurship. From tax season crunch time to spontaneous brand launches and last-minute decisions on vacation, she shares why chaos isn’t a red flag—it’s often a sign you’re building something that matters.

    This episode isn’t about chasing a perfect business—it’s about embracing the messy middle, choosing progress over perfection, and learning to lead through uncertainty. Whether you’re knee-deep in deadlines or juggling too many ideas at once, this is your permission slip to keep going, even when it’s not polished. Because when you’re building something that matters, chaos isn’t the obstacle—it’s part of the process.

    Key Insights

    • Be Obsessed or Be Average: High achievers don’t wait for perfect conditions—they lean into chaos and make things happen.
    • You Can’t System Your Way Out of Chaos: Efficient systems are important, but big goals will always bring new, unpredictable fires.
    • Entrepreneurs Live by the Deadline: From last-minute tax documents to game-changing decisions made on vacation—urgency is part of the journey.
    • Who You Serve Isn’t Always About Industry: It’s about mindset. Tiffany-Ann chooses to serve people doing big things, regardless of their field.
    • Start Before You’re Ready: A new brand was quietly launched this season—not fully, but just enough to plant the seeds for future success.

    Entrepreneurial Takeaways

    • If you’re doing big things, expect discomfort and chaos—it’s a feature, not a flaw.
    • Don’t let perfection stop progress. Launch, iterate, and adapt as needed.
    • Know your audience: It’s not about industry—it’s about the people who are ready to grow.
    • Urgency is real—entrepreneurs often work best under pressure. Lean into it.
    • Lay the groundwork today for the wins you want next year.

    As Season 4 comes to a close, Tiffany-Ann leaves listeners with a reminder: chaos is part of the climb, and the path to doing incredible things is rarely linear. Thank you for tuning in all season long—Season 5 is already in the works, and it’s going to be big.

    This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

    Click here to watch a video of this episode.

    Creators & Guests

    • Tiffany-Ann Bottcher - Host

    Timestamps:

    00:00:00 - Introduction to the Service Based Business Society Podcast
    00:00:27 - Season 4 Finale and Entrepreneurial Firefighting
    00:01:47 - Embracing the Deadline Mentality in Business
    00:02:00 - Life Lessons from Pony Club and Early Leadership
    00:03:29 - Real-World Skills: Communication, Organization, and Growth
    00:04:48 - Becoming Last-Minute Out of Necessity
    00:05:40 - Identifying and Evaluating Business Priorities
    00:06:42 - Be Obsessed or Be Average: Striving for Excellence
    00:07:36 - Entrepreneurial Drive and the Nature of Big Missions
    00:08:53 - Business is Balance: Crisis Management Within Reason
    00:09:44 - Chaos is Inevitable When Doing Big Things
    00:11:01 - Unpredictable Events and the Role of External Factors
    00:12:33 - Planning a Disney Trip Amidst Tax Season Chaos
    00:13:49 - Serving Entrepreneurial Clients Who Thrive on Pressure
    00:15:11 - Why Niching Down Isn’t Always Necessary
    00:17:19 - Soft Launch of a New Tax Brand
    00:19:44 - Strategic Steps for Long-Term Brand Growth
    00:22:30 - Systems Can’t Eliminate Chaos—But They Can Optimize
    00:23:42 - Accepting and Thriving in Entrepreneurial Chaos
    00:24:25 - Season 4 Wrap-Up and What’s Next for the Podcast

    Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.
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    27 m
  • Why Debt Isn't Your Enemy

    Why Debt Isn't Your Enemy
    Mar 19 2025
    In this episode, Tiffany-Ann Bottcher sits down with Beau Eckstein, a business lending expert with over 27 years of experience, to break down how entrepreneurs can use debt strategically to grow their businesses. Many business owners fear debt, but when leveraged correctly, it can be the key to scaling faster, acquiring competitors, and unlocking new financial opportunities. Beau specializes in SBA financing and business acquisitions, helping entrepreneurs transition from corporate jobs to successful business ownership.Key InsightsDebt Can Be Good When Used Strategically: Borrowing isn’t a bad thing when it’s used to generate returns, expand operations, or acquire assets.SBA Loans Offer High Leverage: With SBA financing, entrepreneurs can buy a million-dollar business with as little as 10% down—and sometimes even less with seller financing.Buying a Competitor Can Be a Smart Growth Move: Instead of struggling to hire top talent, acquiring a competitor can help business owners gain an established team, customer base, and market presence.Understand Your Business Credit: Too many entrepreneurs rely on personal credit cards, damaging their personal credit scores. Setting up business credit correctly can open doors to better financing options.Know Your Numbers and Keep Good Books: Business owners who manipulate their financials to minimize taxes can struggle to secure loans or sell their businesses at a fair price. Transparency and good record-keeping matter.Wealth Is Built Through Strategy: Successful entrepreneurs don’t just work hard—they work smart. Leveraging debt, tax strategies, and financing options can help businesses grow faster and create lasting wealth.Get Funding Before You Need It: The best time to secure financing is when your business is doing well, not when you're desperate for cash. Planning ahead ensures you can seize opportunities when they arise.About the HostTiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.Connect with Tiffany-Ann:YouTubeTikTokWebsiteAbout the Guest​Beau Eckstein is a seasoned SBA loan advisor and business ownership coach with over 25 years of experience in commercial finance and business consulting. As a licensed California real estate broker, he specializes in SBA financing, franchise discovery, and expense reduction strategies, guiding entrepreneurs and business owners through the complexities of securing funding and optimizing operations.Website: Beau EcksteinLinked In: Beau EcksteinYoutube: Beau Eckstein, Business Ownership CoachThis episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - HostBeau Eckstein - GuestTimestamps:00:00:00 - Introduction to Scaling Service Based Businesses00:00:27 - Leveraging Financing for Business Growth00:00:56 - SBA Loans and Strategic Financial Decisions00:02:26 - Bo's Journey into SBA Financing00:03:29 - Overcoming the Fear of Debt00:04:24 - Using SBA Loans for Business Acquisition00:05:42 - Structuring Deals and Due Diligence00:07:06 - SBA Financing for Business Expansion00:08:10 - Alternative Financing Options00:08:41 - Building Business Credit00:09:54 - Buying Out Competitors00:11:29 - Growing Quickly vs Growing Too Quick00:12:26 - Partial Buyouts00:13:25 - Adding Additional Businesses00:15:52 - The Tax Code00:17:36 - The Triangle Method00:18:11 - The Importance of Books00:20:34 - Paying for a Knowledgeable PersonEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.
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    49 m
  • Disney Secrets for Business

    Disney Secrets for Business
    Mar 12 2025
    In this episode, Tiffany-Ann Bottcher sits down with Vance Morris, a former Disney leader turned customer experience expert, to uncover the secrets behind Disney’s legendary service. With experience leading teams at one of the world’s most customer-centric companies, Vance now helps businesses of all sizes "Disney-fy" their customer experience, stand out in a commoditized market, and charge premium prices by delivering world-class service.Episode SummaryWhat makes Disney’s customer experience so unforgettable? More importantly, how can small businesses apply those same principles to create magic for their customers? Tiffany-Ann and Vance dive deep into the power of systems, processes, and culture in delivering exceptional service. From turning mundane business interactions into memorable moments to ensuring every team member upholds service excellence, this episode is packed with actionable strategies for business owners ready to take their customer experience to the next level.Key InsightsCustomer Experience is a Differentiator: In a world where businesses offer similar products and services, the customer experience is what sets you apart.Creating Experiences from the Mundane: Every business has routine tasks—the magic happens when you elevate those into unforgettable moments for your customers.Systems Create Freedom: Disney thrives on simple, repeatable systems. Implementing clear processes in your business ensures consistency, efficiency, and scalability.Own the Customer's Problem: Employees should follow through on customer issues until resolution, ensuring a seamless experience.Speed Matters in Service Recovery: When things go wrong, the longer a resolution takes, the more expensive and damaging the issue becomes.Hiring for Attitude Over Skills: Skills can be taught, but a genuine desire to serve customers is what creates a memorable experience.Small Gestures Have Big Impact: Something as simple as a small unexpected gift can trigger reciprocity and increased sales.Answering the Phone Live is a Game-Changer: The simplest way to immediately improve your customer experience? Pick up the phone—a lost call is a lost sale.About the HostTiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.Connect with Tiffany-Ann:YouTubeTikTokWebsiteAbout the GuestVance Morris is a customer experience expert and former Disney leader who helps businesses create world-class service strategies. As the founder of Deliver Service Now, he teaches entrepreneurs how to elevate customer experience, implement effective systems, and stand out in a crowded market. With years of hands-on experience, Vance proves that exceptional service isn’t just for big brands—it’s a game-changer for businesses of all sizes. Website: Deliver Service Now Linked In: Vance MorrisYoutube: Vance MorrisThis episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/Creators & Guests Tiffany-Ann Bottcher - HostVance Morris - GuestClick here to watch a video of this episode. Timestamps:00:00:00 - Introduction to Scaling Service Based Business00:00:26 - Disney's Customer Experience Secrets00:02:25 - Importance of Customer Experience00:03:13 - Creating Unique Experiences and Premium Pricing00:04:57 - Examples of Well-Done Customer Experience00:05:38 - Congruency in Business00:06:56 - Turning Accidents into Memorable Experiences00:09:03 - Reacting to Mistakes00:11:20 - Hiring the Right People00:12:22 - The Importance of Attitude00:14:52 - The Ride-Along Interview Process00:17:25 - Protecting Company Culture00:19:54 - Managing to the Contract00:22:09 - Emerging as Leaders in Your Organization00:24:10 - Disney Runs on Systems and Processes00:26:17 - Implementing Systems00:29:49 - Owning the Problem Until It's Fixed00:34:54 - Disneyifying: Creating Experiences Out of the Mundane00:38:17 - Answering the Telephone Live00:46:23 - Being the Face of Your Business00:47:53 - Tangible Tip: You Won't Profit Unless You ImplementEngage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.
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    50 m

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