S2E1: The True Cost of AI in Automotive | Dealer Insights Podcast by Strolid

Host Michael Donovan welcomes Strolid CEO and Founder Vin Micciche to dissect the real-world implications of AI adoption in dealerships beyond vendor hype. Vin argues that AI’s actual cost isn’t just financial; it involves operational trust, team adaptability, and customer experience risks when deployed prematurely. He distinguishes between automation (rule-based workflows) and machine learning (adaptive systems), cautioning dealers against solutions prioritizing labor reduction over relationship-building. A key example highlights how over-reliance on AI-driven IVRs often frustrates customers seeking human connection, eroding loyalty. Critical insight: “AI’s value lies in amplifying human potential, not replacing the empathy required to turn complex conversations into sales.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.

Chapters

00:00 The Cost of AI in Dealerships
03:07 Understanding AI Hype vs. Reality
11:46 AI's Role in the Automotive Industry
19:55 Navigating AI Solutions and Their Limitations
27:24 Key Considerations for Implementing AI
28:23 Understanding AI in Business Solutions
31:34 Evaluating AI's Impact on Customer Experience
36:12 Focusing on Immediate Business Problems
39:39 The Importance of Prioritization in Leadership
44:48 Building Effective Processes for Success
52:08 Adapting to AI Innovations in the Automotive Industry
56:20 The Importance of Process and Results
57:46 Transitioning to Conversational Data
01:00:47 The Evolution of Conversational Data Technology
01:04:35 Understanding Customer Insights through AI
01:08:01 The Role of AI in Modern Dealerships
01:12:34 Navigating the Future of AI in Business
01:17:26 The Human Element in Sales and Customer Interaction