S1E13: How Automotive BDC & Service BDC Can Help Dealers Provide Excellent Customer Experiences

Strolid CEO Vin Micciche and VP of Client Success Josh Sack explore how integrated BDC strategies elevate dealership-customer relationships. The episode emphasizes the critical role of rapid phone response times (under three rings) in preventing customer defection, proactive service appointment management, and leveraging post-purchase lifecycle engagement to boost retention. Key examples include using service BDCs to reduce advisor burnout and deploying recall management campaigns that increase warranty revenue by 25%. A standout insight: “Every unanswered call is a missed opportunity to secure lifetime customer loyalty. Speed isn’t just efficiency; it’s revenue protection.” Learn more about how Strolid helps dealerships Never Miss opportunities for dealers at https://www.strolid.com.

Chapters

00:00 - Introduction to Integrated BDCs
01:23 - Core BDC Response Principles
04:45 - 3-Ring Revenue Protection
09:12 - Recall Management Case Study
16:07 - Service-to-Sales Handoff Strategies
22:47 - Advisor Burnout Solutions
31:15 - Lifecycle Engagement ROI
37:30 - EV Service Readiness
40:01 - Future of Dealership Experience
44:01 - Key Takeaways & Action Steps