Rooted in Resilience: RAIS, Refugees, and Rising to New Challenges - Heba El-Hendi

Heba El-Hendi is the Senior Director at CSS’s Refugee Assistance and Immigration Services, bringing over a decade of experience in international development, refugee rights advocacy, and program management. She has worked with UNHCR and USAID, focusing on service delivery, community relations, and partnerships—including work in Western Sahara and Algiers. A Fletcher School graduate from Tufts University, she holds a master’s in human security, refugee & migration studies, and development economics, and earned her bachelor’s at Emory University. She held a Fulbright Teaching Assistantship in Morocco, and was a PeacePlayers International Fellow in Jerusalem. More recently, she served as Leadership Academy Director for PeacePlayers International. Passionate about supporting vulnerable populations, she has dedicated her career to addressing global inequality and conflict.