Rich Thiebaud: Landscapers Grow By Asking Great Questions

In this podcast episode, Rich Thiebaud from LMN shares his journey in the landscape industry, providing valuable insights and tips for business growth.

Rich discusses the importance of effective marketing, having a top-notch website, asking the right sales questions, and building customer relationships. He emphasizes the value of automation and repeatable processes through software like LMN.

With a background in various roles from laborer to general manager, Rich also highlights the importance of training, employee onboarding, and maintenance renewals. The episode also covers his personal life balance, vendor partnerships, and the benefits of professional support in marketing and sales.

00:25 Introducing Rich Thiebaud from LMN

00:55 Rich's Journey in the Landscaping Industry

02:16 Transition to LMN and Role as VP of Sales

02:49 The Benefits of LMN Software

06:25 Challenges and Solutions in Adopting LMN

11:45 Effective Sales Strategies for Landscapers

14:18 Understanding Customer Needs and Design Value

16:26 Balancing Family and Business

19:38 The Importance of Vendor Partnerships

25:23 Working with Mark Bradley: Insights and Experiences

27:55 Future of the Industry and Advice for Entrepreneurs

29:44 Improving Sales and Job Costing

32:37 Conclusion and Final Thoughts