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In this episode, Matt Williams interviews Jamie Ward from Simple Solutions Call Center, discussing the intricacies of sales, customer service, and the evolution of the call center industry. Jamie shares her journey from a sales position in the home inspection industry to founding her own call center, highlighting the importance of identifying market gaps and providing tailored solutions. The conversation delves into the significance of follow-up strategies, automated upselling, and the necessity of educating staff to enhance client interactions. Additionally, they explore the impact of technology on communication and the advantages of remote work in expanding talent acquisition. In this conversation, Jamie Ward discusses the transition to remote work, the hiring and training processes for remote teams, and the importance of creating a positive work environment. She emphasizes the need for effective communication and customer service in the home inspection industry, highlighting the balance between employee satisfaction and performance. Jamie also shares insights on building trust with clients and the comprehensive role of call centers in supporting businesses.

Watch on YouTube: https://youtu.be/l0gctoXdRlg

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