My guest for Episode #525 of the Lean Blog Interviews Podcast is Christopher R. Chapman. He's an experienced agile coach and consultant with a background in software development and agile transformation.

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Since founding Derailleur Consulting in 2010, he has guided teams and leaders in adopting agile frameworks like Scrum and Kanban while integrating applied systems thinking inspired by Deming and other thought leaders.

Christopher is also known for cultivating communities through initiatives such as #SystemsThinkingTO and for sharing his insights in his popular Substack newsletter, The Digestible Deming.

In this episode, Chris and I discussed our upcoming collaborative workshops--"From Noise to Knowledge, Executive Leadership Through Data Driven Insight"--scheduled for

• May 13 in Toronto and
• June 17 in Cincinnati.

We highlighted how the sessions will blend experiential learning, such as the Red Bead Experiment, with practical tools like process behavior charts to help leaders decode variation and improve decision-making. The conversation emphasized the Deming philosophy as a core framework, exploring how leadership behaviors and systemic practices directly impact team performance and overall organizational quality. We also noted the engaging social aspect of the workshops, mentioning optional outings to local MLB baseball games as an opportunity for continued dialogue.

The discussion then shifted to our personal journeys with continuous improvement, agile methodologies, and the evolution of leadership roles. Chris shared insights from his transition from software development to coaching senior management, focusing on moving beyond traditional, isolated team interventions toward a holistic, systems-oriented approach. We both underlined the need for leadership to embrace a mindset shift--recognizing that issues within teams often reflect broader organizational constraints. We also debated common pitfalls, such as misinterpreting data due to superficial analyses, and argued for using robust, statistical tools to establish meaningful insights, setting the stage for transformative change in management practices.

• How do Deming's principles transform executive leadership and team performance?
• What key insights does the Red Bead Experiment offer for practical improvement?
• In what ways do process behavior charts enhance decision-making in complex systems?
• How can agile methodologies and Deming's philosophy be integrated effectively?
• What systemic issues underlie team challenges, and how should leadership address them?
• How can statistical process control complement traditional metrics in agile environments?
• What strategies enable leaders to shift from reactive problem-solving to proactive system improvement?
• How do extrinsic incentives impact collaboration and quality within teams?
• What methods best embed systems thinking into agile practices?
• How can workshop formats foster lasting changes in leadership mindsets?

This podcast is part of the #LeanCommunicators network.

My guest for Episode #524 of the Lean Blog Interviews Podcast is John Willis, an accomplished IT management expert with over 45 years of experience. His extensive body of work includes contributions to Deming's Journey to Profound Knowledge and co-authoring The DevOps Handbook.

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Hosts a podcast that I was recently on, "Profound."

John focuses his current research on DevOps, DevSecOps, IT risk, modern governance, and audit compliance. Over the course of his career, he has sold companies to Docker and Dell, and he played a foundational role at Opscode (now Chef).

In addition, John founded Gulf Breeze Software, an award-winning IBM business partner recognized for its successful deployment of Tivoli technology for enterprise clients. He has authored six IBM Redbooks on enterprise systems management and served as the founder and chief architect of Chain Bridge Systems. Altogether, John has written more than 11 books and launched over 10 startups, cementing his reputation as a significant innovator in the IT industry.

In this episode, the discussion navigates the intersection of lean principles, agile methodologies, and Deming's philosophies as they apply to modern IT and operations. John delves into how systems thinking, profound knowledge, and psychological safety underpin effective incident management and cybersecurity practices. The conversation explores practical challenges and the proactive strategies necessary for integrating legacy improvement methods with today's cloud innovations and infrastructure as code.

Throughout the episode, John examines the real-world application of these timeless principles, offering listeners actionable insights into continuous improvement and risk management. He highlights the importance of questioning established norms and embracing complexity to drive operational excellence, providing a compelling roadmap for navigating the evolving digital landscape.

• Could you share your origin story regarding Lean and continuous improvement--specifically, what you learned during your early years at Exxon?
• How have you seen Deming's principle of eliminating fear put into practice in IT and entrepreneurial settings?
• Is the phenomenon you described established fact or more of a hypothesis?
• How can we confirm or measure the validity of that knowledge?
• Why do you consider cyber terrorism one of today's most significant threats?

This podcast is part of the #LeanCommunicators network.

My guest for Episode #523 of the Lean Blog Interviews Podcast is Mike Eisenberg. He's been a filmmaker since 2010 with his production company, Tall Tale Productions, after completing his B.A. in Journalism at Marietta College in Ohio.

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Mike’s father, Dr. John Eisenberg, was a leader in national patient safety efforts as the director of the Agency for Healthcare Research & Quality (AHRQ) until his passing in 2002. His legacy is prevalent throughout Mike’s presentation, as well as his approach.

His new documentary, released last September, is titled “The Pitch: Patient Safety's Next Generation.”

He previously joined us in Episode #329, where we discussed his film "To Err is Human."

In 2006, Mike was drafted by the Cleveland Indians in the MLB Draft and played 3 seasons of professional baseball before beginning his filmmaking career. He now speaks at hospitals, universities, and conferences, where his insight provides a new perspective on a problem that persists across the globe.

In today's episode, we explore the evolution of patient safety and the transformative role of technology in healthcare. The conversation dives into how innovations—from advanced command centers to cutting-edge virtual reality and AI applications—are redefining how hospitals prevent and respond to medical errors. The discussion challenges the conventional blame-and-shame approach and instead highlights the importance of building systems that foster trust and resilience among healthcare professionals and patients alike.

We also examine the nuances of integrating technology into complex healthcare environments, discussing how effective communication, standardized protocols, and smart design can work together to minimize human error. Drawing insightful parallels with industries like aviation, the episode offers a fresh perspective on the critical need for systemic improvements and the potential for new technological solutions to drive the next generation of patient safety.

• How is technology transforming patient safety in healthcare?
• What role do advanced command centers, virtual reality, and AI play in preventing medical errors?
• How can healthcare shift away from a blame-and-shame culture?
• What strategies build trust and resilience among healthcare professionals and patients?
• How do effective communication, standardized protocols, and smart design minimize human error?
• What lessons can be learned from the aviation industry regarding safety and error management?
• What challenges arise when integrating technology into complex healthcare environments?
• How can innovation drive the next generation of patient safety?

This podcast is part of the #LeanCommunicators network.