Blog post

I'm very excited to announce that my latest book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, has been officially selected as a recipient of the Shingo Publication Award by the Shingo Institute (the home of the Shingo Prize for organizations).

The blog post

I'm excited to be presenting this webinar on February 12th at 1 pm ET as part of the KaiNexus Continuous Improvement webinar series:

The webinar description:

“Are you looking for practical ways to eliminate errors and enhance efficiency in your organization? Join us for “Mistake-Proofing in Action: Real-World Examples Across Industries,” an insightful webinar showcasing how organizations across healthcare, manufacturing, and service sectors have successfully implemented mistake-proofing techniques.

Discover innovative solutions that prevent errors before they occur, improve safety and quality, and save valuable time and resources. Through inspiring case studies and actionable takeaways, you'll learn how to adapt these proven approaches to your unique challenges. Don't miss this chance to gain practical tools and insights to drive continuous improvement and operational excellence.

Register today and see mistake-proofing in action!”

You can also register to win a signed copy of my book, The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation, which has a chapter about preventing mistakes.

Mistake-Proofing in Action: Real-World Examples Across IndustriesEnter to Win!

The blog post

Last Sunday, in Frankfurt, Germany, I took part in a guided walking tour of the city.

Our group included a young professional from Australia in his early 20s. He has taken leave from work to travel, backpacking across Europe.

We had an opportunity to chat over lunch and a local “apfelwein” (hard cider). He lamented his frustrations at work.

He said, “My boss thinks he is giving clear direction to us. Then we do the work our best way… only to be criticized for not understanding the direction.”