In this episode of The Ambitious Introvert® Podcast, I’m joined by Chris Dyer, a globally recognized expert on company culture and remote work. As a former CEO leading thousands of employees, Chris has built award-winning workplaces, earning recognition as a 5-time Inc. 500 Fastest Growing Company and a Best Place to Work for over 14 years.

Chris shares his insights on leadership, workplace culture, and the surprising ways he found introverts thrive in customer service roles. This key data led to a staggering increase in NPS scores from the mid-40s to an incredible 93, and Chris is sharing the how. We also look at his Seven Pillars of Cultural Success, a framework that has helped countless companies transform their work environments, empower employees, and drive business growth.

Tune in to hear:

🚀 Exactly why introverts excel in customer service roles - and how they outperformed expectations
🛠️ How implementing intentional work strategies (like fewer meetings and blocked time) improves company performance
🏆 The Seven Pillars of Cultural Success - Chris’s proven framework for transforming company culture
🎯 How to shift from CEO-led decision-making to empowering employees for sustainable success
🔄 Why employee autonomy is essential for growth

[00:02:43] Introverts Thriving in Customer Service

[00:07:39] Giving Introverts the Space to Succeed

[00:13:26] Managing Energy for Sustainable Performance

[00:16:07] The Power of Boundaries at Work

[00:23:39] The Seven Pillars of Cultural Success

[00:29:00] Shifting from CEO-Led Decisions to Employee Empowerment

[00:32:59] Leadership Lessons & The Power of Saying Yes

Resources Mentioned in the Episode:

📖 The Power of Company Culture by Chris Dyer
📖 Remote Work by Chris Dyer
📖 The Year of Yes by Shonda Rhymes

Connect with Chris:

https://www.linkedin.com/in/chrisdyer7/
https://www.tiktok.com/@chrisdyer.com
https://www.instagram.com/chrispdyer7/
https://x.com/ChrisPDyer
https://chrisdyer.com/

CONNECT WITH EMMA-LOUISE

Website: https://theambitiousintrovert.com/
LinkedIn: https://www.linkedin.com/in/emmalouparkes/
Instagram: https://www.instagram.com/emmalouparkes

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