John speaks to Kate Cooper-Fay of CXY

In this episode John speaks with customer and employee experience expert Kate Cooper Faye, CEO and founder of CXY, about her Spot On! ideas to help companies and organisations deliver a winning customer experience.

Kate is an individual who successfully challenges the status quo and consistently maximises the potential of key people, colleagues and customers.

Kate is hugely experienced and qualified to support businesses, including Google and Lloyds Bank, to do better for their customers. She is a Chartered Director, member of the Professional Board Forum, Fellow of the Institute of Sales and Marketing and holds an MBA from Cranfield alongside a degree in Commercial Law.