Gray Areas: The Work Between the Lines

In complex transformation programs, the most critical issues often hide in plain sight — right between functional silos, system boundaries, and ownership lines. These are the gray areas no one sees, no one claims, and no one plans for.

In this episode, Ben Aim joins us to break down how gray areas form, why they’re so often overlooked, and what it actually takes to close the gaps before they derail a program. He shares stories from the field — from mismatched data across regions to unclear accountability around process handoffs — and explains how the Process Integration Lead helps bring clarity to the chaos.

Whether you’re in Finance, Tech, or somewhere in between, this episode will help you spot the work that’s falling through the cracks — and figure out how to bring it back into view.

A production of Blue Skies Consulting

Executive Producer: Justin Nolte
Hosted by Kenis Folk
Guest Expert: Ben Aim
Content and Episode Planning by Giraud Jackson
Audio Engineering and Editing by Brandon Friedel