• Episode 6: Managing Customer Expectations

  • Apr 11 2025
  • Duración: 20 m
  • Podcast

Episode 6: Managing Customer Expectations

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  • Resumen

  • In this episode of Roof Wars, Chad Westbrook and David Bonney tackle the often-overlooked secret to customer loyalty—setting clear expectations. From botched timelines to misaligned assumptions, they share real-life stories and practical strategies that prove success is not just about fixing roofs but about managing beliefs. Learn how “white glove service” can turn your roofing company into a client’s first call, not their fallback option.
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