Episode 6: Managing Customer Expectations

In this episode of Roof Wars, Chad Westbrook and David Bonney tackle the often-overlooked secret to customer loyalty—setting clear expectations. From botched timelines to misaligned assumptions, they share real-life stories and practical strategies that prove success is not just about fixing roofs but about managing beliefs. Learn how “white glove service” can turn your roofing company into a client’s first call, not their fallback option.