• Episode 46 - How Dell's Community Forum Aids in Social Media Customer Service

  • Jan 4 2017
  • Duración: 18 m
  • Podcast

Episode 46 - How Dell's Community Forum Aids in Social Media Customer Service

Escúchala gratis

Ver detalles del espectáculo

  • Resumen

  • At Dell, social media has been around much longer than Facebook or Twitter. The popular Dell Community Forum was borne out of the original Dell.com website, so its community is well established. It’s a user-to-user forum where anyone – including Dell employees and other customers – can answer a user’s question. “Facebook and Twitter are typically folks that are having issues at the moment that just want to be heard,” says Amy Bivin, manager of community outreach for Dell. In contrast, the Forum often features more complex or esoteric questions, sometimes from owners of older legacy systems. Bivin took some time out recently to discuss Dell’s integrated social support model on the Focus on Customer Service Podcast.
    Más Menos
Más Menos
adbl_web_global_use_to_activate_webcro768_stickypopup

Lo que los oyentes dicen sobre Episode 46 - How Dell's Community Forum Aids in Social Media Customer Service

Calificaciones medias de los clientes

Reseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.

Reseñas de Audible.com

Opiniones de Amazon
No hay comentarios disponibles