Episode 38 - Empathy

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Defined as:

the ability to understand and share the feelings of another.

Empathy is a broad concept that refers to the cognitive and emotional reactions of an individual to the observed experiences of another. Having empathy increases the likelihood of helping others and showing compassion.

What causes lack of empathy?

Low emotional intelligence, burnout, and stress

Being under prolonged stress may also lead someone to be less tolerant of other people's behavior and have lower cognitive empathy. In some cases, emotional avoidance may also be a reason why someone may not develop or practice empathy.

Signs of Empathy

You are good at really listening to what others have to say. People often tell you about their problems. You are good at picking up on how other people are feeling. You often think about how other people feel.

What are the 4 A's of empathy?

Affirm – You are on the right track, your suggestion is helpful.

Acknowledge – I can see you feel frustrated with the poor implementation. Appreciate – Your ability to persuade the buying committee has moved us forward.

Assure – Don't worry, I can solve this.