Emotional Labelling

Chris and Martin talk through how they use emotional labelling during a real life crisis . Recounting a scenario where Martin was called to a man armed with a large sword in a public square in London.  Listen to how this incident was brought to a safe conclusion and how emotional labelling can be used effectively in private and business conversations.  When people are highly emotional, they are not listening. So we point out what you are seeing and hearing to demonstrate listening and give ourselves a platform to move forwards. We call it out. Name it to tame it.