Difficult people. Difficult conversations

In this episode, Martin, one of the hostage negotiators, recalls an incident where he deals with a protestor dressed as 'Batman', who has scaled Westminster Abbey in Central London.   Here he was tasked to talk down the protestor from an external balcony of the famous London landmark.  Martin and Chris share techniques in how to how to deal with, and recognise,  an individual who demonstrates no empathy, shows you little respect, likes to be in control and has a large ego. They also demonstrate how to use these techniques in a workplace setting.