Customer-centricity ft. Anamika Adhikary & Anna Raheja

On this episode of The Payments Ecosystem Podcast, our host Shiladitya is joined by two young, firebrand women leaders from the Cashfree team, Anamika Adhikary - Associate Director - Emerging Business & Anna Raheja - Assistant Manager - Banking Operations. 

In today’s episode, we speak with Anamika and Anna about the importance of Customer Centricity in online payments and the fintech industry at large. By focusing on the customer experience, we can gain valuable insights into consumer behavior and use that information to improve fintech products and services. Ultimately, customer centricity is not only about providing good customer service, it's also about creating a culture that puts the customer at the center of everything a company does, from product to design to support and more.

Tune in to know more!

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LinkedIn: https://in.linkedin.com/company/cashfree

Twitter: https://twitter.com/gocashfree

Follow Anamika Adhikary across social media:

LinkedIn: https://www.linkedin.com/in/anamika-adhikary

Twitter: https://twitter.com/anamikadhikary

Follow Anna Raheja across social media:

LinkedIn: https://www.linkedin.com/in/anna-raheja

Twitter: https://twitter.com/attitudal1

Follow our host Shiladitya M across social media:

LinkedIn: https://www.linkedin.com/in/shiladityamukhopadhyaya/

Twitter: https://twitter.com/shiladitya

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