Concern For Complaints

When we hear a complaint it's natural to be on the defense. It feels like an attack. We bring on ServiStar Certified Trainer, Briauna Wilson a Learning and Development Specialist at RBFCU. As she was getting certified we did a deep dive on what should having a concern for complaints look like and how she will teach it.

In this episode we talk about:

• Our Trainer Certification Consulting Calls - You will get an inside look because this episode is a consulting call!
• Why complaints can be a good thing.
• What activities can you do to process this.

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