Coffee equipment servicing: How NOT to start a fire with water

Yes, water can absolutely start a fire. Listen in this week to guest Tie Groth, Reverie's in-house equipment service technician, talk about coffee equipment servicing, maintenance and other things related to making tasty coffee. Tie's role as Service Manager to Principal Coffee Equipment Solutions (Principal CES) is critical to keeping expensive gear healthy and the coffee tasting great. His role is to balance the needs of the equipment and the tastes of the customers. We share a few horror stories about the work and what we've experienced, and how our unique approach to managing our service customer relationships by avoiding huge repair bills.