Episodios

  • How They Do It Series: Mark Steffe, First Command

    How They Do It Series: Mark Steffe, First Command
    Mar 5 2025
    About our guest:Mark Steffe is the President/CEO of First Command Financial Services, Inc. which provides personal financial coaching to about 290,000 client families around the world. Mark is responsible for guiding the organization in its efforts to make lifelong financial security possible for all military families. First Command accomplishes this by creating lasting bonds with clients through face-to-face coaching and empowering them to develop positive financial behaviors for every stage of their lives. First Command is headquartered in Fort Worth, Texas, and has more than 165 offices nationwide. First Command, through its subsidiaries, maintains more than $35 billion in managed accounts and mutual funds and has more than $62 billion in life insurance coverage in force, while First Command Bank holds more than $960 million in deposits.Mark joined First Command as a Senior Vice President and Chief of Staff of Advisor Operations in 2010 and has since played an integral role in evolving the client experience in a digital world. At the same time, he has protected the integrity of the face-to-face coaching that is central to the First Command philosophy. Throughout his subsequent roles as Senior Vice President and Director of Advisor Operations for the Midwest Division and Executive Vice President and National Director of Advisor Operations, Mark helped build strong, collaborative relationships between Advisors and the Home Office. This has been crucial in enabling Advisors to help clients pursue their financial goals more effectively and efficiently. His accomplishments and demonstrated leadership ability led to his promotion to President in 2017 and expanded COO responsibility in 2018.In January 2020, Mark was appointed as the first CEO in First Command’s history without military service experience. His selection was the result of an ethos of service to the military gained during more than a decade immersed in First Command’s culture, a deep understanding of the challenges faced by our Nation’s military families, and in recognition of the demonstrated leadership skills required to guide the organization in its efforts to make lifelong financial security possible for all military families. On day 70 in his new role, Mark was confronted with a once-in-a-generation crisis as a global pandemic was declared. Under his leadership, First Command rapidly adjusted its operations to continue to help military families pursue financial security amidst a volatile economic landscape in which in-person face-to-face coaching was no longer possible. At the same time, at Mark’s direction, First Command immediately made financial relief programs available to clients to bolster their financial outlook during the crisis.To ensure that First Command continually adapts to the needs of military families, Mark and his team regularly meet with clients to seek out their perspectives. During his tenure at First Command, Mark has visited more than 50 military installations in 23 U.S. states and three countries. This personal outreach is supplemented by the First Command Financial Behaviors Index®, a monthly survey that assesses the financial behaviors, intentions and attitudes of career military families. Mark also consults regularly with First Command’s Military Advisory Board, a select group of retired senior flag officers and senior enlisted leaders from the Nation’s military services. The 10-member board provides Mark and First Command with an independent perspective on issues relevant to First Command’s work, as well as advice on how to best serve the interests of military clients.In his role as President/CEO, Mark has spearheaded inclusion initiatives for First Command. Under his leadership, First Command is striving to create a more inclusive culture in which all employees and Advisors feel trusted, valued and empowered. For Mark, advancing equality is not just the right thing to do from a business perspective, but a personal imperative born from a desire for everyone to have the same opportunities he has had in his career. In service of this goal, Mark committed to the CEO ACT!ON pledge for diversity and inclusion in 2020. He also championed the hire of the company’s first Diversity & Inclusion Director. In recognition of Mark’s leadership during the pandemic and on issues of diversity and inclusion, he was nominated as one of the Dallas Business Journal’s Most Inspiring Business Leaders of 2020. Mark was also recognized in 2020 as a member of the Fort Worth 400, an annual list by Fort Worth Inc. magazine of influential community leaders.Mark actively supports several charitable endeavors, including the annual Spirit of Giving campaign by United Way of Tarrant County and the First Command Educational Foundation (FCEF). United Way of Tarrant County is a local charity focused on providing leadership and harnessing resources to solve persistent social challenges, while FCEF is a nonprofit organization ...
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    34 m
  • Trailer: How They Do It Series: Mark Steffe, First Command

    Trailer: How They Do It Series: Mark Steffe, First Command
    Mar 4 2025
    In the newest episode of the “Can You Hear Me?” podcast, co-hosts Eileen Rochford and Rob Johnson dive deep into the world of corporate leadership with special guest Mark Steffe, President and CEO of First Command Financial Services. Serving the unique needs of military families, Steffe shares invaluable insights into his leadership style and effective communication practices that drive success in challenging environments—tune in March 5 at noon!Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!
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    1 m
  • The Great Resignation: Why Employees are Leaving and What Employers Can Do

    The Great Resignation: Why Employees are Leaving and What Employers Can Do
    Feb 19 2025

    The Great Resignation Returns: 2025 Exodus

    Is the Great Resignation 2.0 coming? Nearly 3 in 10 workers plan to quit this year: Survey

    Why Employees Quit

    Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.

    Stay connected with us:

    • Follow us on LinkedIn!
    • Follow our co-host Eileen Rochford on Linkedin!
    • Follow our co-host Rob Johnson on Linkedin!
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    32 m
  • Trailer: The Great Resignation: Why Employees are Leaving and What Employers Can Do

    Trailer: The Great Resignation: Why Employees are Leaving and What Employers Can Do
    Feb 18 2025
    In this episode of "Can You Hear Me?", Rob Johnson and Eileen Rochford dive deep into the ongoing Great Resignation, exploring the key factors driving workforce exodus and offering practical strategies for employers to retain top talent. Drawing from recent research, they'll unpack the critical challenges facing modern workplaces and provide actionable insights for creating more engaging, supportive work environments.Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!
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    1 m
  • How to be an Effective Change Agent

    How to be an Effective Change Agent
    Feb 5 2025

    About our guest:

    Nellie Wartoft is a Swedish technology entrepreneur who launched Tigerhall in 2019, revolutionizing how large enterprises engage their organizations to drive change at scale. Under her leadership, Tigerhall has quickly gained traction with global Fortune 500 firms undergoing transformation, and today has users across 32 countries, and employees in 12 markets. Nellie has raised over $10 million in venture capital from visionary investors including Sequoia Capital and Monk's Hill Ventures, and Tigerhall's customers include well-known enterprises in technology, consumer goods, professional services, and financial services.

    Prior to founding Tigerhall, Nellie was a top biller at Michael Page, where she led the Sales & Marketing practice and saw firsthand the issues in driving organizational engagement around change, and how the technology used in communications, knowledge sharing, change and transformation led to dissatisfaction, more confusion and increased disengagement. Her experience led her to launch Tigerhall, which bridges the gap between how organizations have traditionally shared information and knowledge (think ghost town Sharepoint sites, mass internal email overload and snooze fest town halls), and how people prefer to consume content and interact with each other today (think your internal Spotify, two-way live interactions and the right reinforcement in the right workflow).

    Nellie has been named on the 2021 Gen T list of Leaders of Tomorrow by Tatler Magazine and was recognized as one of the Top Entrepreneurs to Watch in 2023 by the International Business Times. She was also a Swedish National Champion in skeet shooting and air rifle in her teenage years.

    Nellie is an accomplished speaker and regularly presents at large events and global forums such as the Global CEO Exchange, Business Transformation Exchange, TEDx events, SaaSTech Asia, SMF, Cornell University and several leadership summits across the United States, Europe and Asia. She currently serves as a non-executive director on the boards of the Swedish Chamber of Commerce Singapore and the SGTech Digital Transformation Chapter - the largest industry association for technology companies in Singapore.

    Outside of changing the way enterprises drive change, Nellie loves tennis, surfing and electronic house music. She has lived and worked in Singapore, London, Seoul and Los Angeles.

    Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.

    Stay connected with us:

    • Follow us on LinkedIn!
    • Follow our co-host Eileen Rochford on Linkedin!
    • Follow our co-host Rob Johnson on Linkedin!
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    33 m
  • Trailer: How to be an Effective Change Agent

    Trailer: How to be an Effective Change Agent
    Feb 4 2025
    In a world of rapid change, how can leaders become effective change agents? Join "Can You Hear Me?" co-hosts Rob Johnson and Eileen Rochford with Tigerhall CEO Nellie Wartoft as they unpack the strategies for embracing and driving organizational transformation.Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!
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    Menos de 1 minuto
  • Navigating the Misinformation Highway

    Navigating the Misinformation Highway
    Jan 22 2025

    How Comms Pros Can Counter Misinformation By Gini Dietrich

    Misbelief: What Makes Rational People Believe Irrational Things

    Invisible Rulers: The People Who Turn Lies into Reality

    Gini Dietrich

    WayFair Conspiracy

    Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform.

    Stay connected with us:

    • Follow us on LinkedIn!
    • Follow our co-host Eileen Rochford on Linkedin!
    • Follow our co-host Rob Johnson on Linkedin!
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    36 m
  • Trailer: Navigating the Misinformation Highway

    Trailer: Navigating the Misinformation Highway
    Jan 21 2025
    In this episode of Can You Hear Me?, co-hosts Eileen Rochford and Rob Johnson dive into "Navigating the Misinformation Highway," exploring how C-Suite leaders can safeguard their brand's reputation in a world where misinformation spreads faster than ever. Learn actionable strategies to stay ahead and protect your business from its harmful effects.Thank you for listening to "Can You Hear Me?". If you enjoyed our show, please consider subscribing and leaving a review on your favorite podcast platform. Stay connected with us: - Follow us on LinkedIn! - Follow our co-host Eileen Rochford on Linkedin! - Follow our co-host Rob Johnson on Linkedin!
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    1 m