AI at Work: From Hype to Impact with WNS Analytics

In this debut episode of AI at Work, part of the Tech Talks Network, we sit down with Gautam Singh, Head of the Business Unit at WNS Analytics and co-founder of The Smart Cube, to uncover how analytics and AI are helping organisations navigate a rapidly evolving digital-first business world. With decades of experience in data strategy and management consulting, Gautam brings a grounded yet forward-looking view on integrating intelligence into the enterprise.

We explore how WNS helps clients cut through the noise of AI hype by anchoring innovation in practical use cases and structured strategy. Gautam shares a compelling example of a global retail client achieving a 13.5x return on analytics investments, and unpacks why businesses should start small with “data ponds” rather than aim for comprehensive “data lakes” from day one.

He also challenges popular misconceptions about AI, explaining why not everything needs a model and how Excel sometimes still does the job. We examine the importance of traceability, regulation, and a “maker-checker-consumer” framework that ensures human oversight remains central to AI implementation.

Looking ahead, Gautam discusses how collaboration across industries, adaptability, and a clear North Star are key to staying resilient and competitive. This is a conversation for leaders who want to move beyond buzzwords and make meaningful progress with AI and analytics.

How can your business approach AI in a way that delivers real outcomes instead of just more complexity? Tune in to hear Gautam’s adv