#65 - Dennis Woodside, CEO at Freshworks

Join us on this week's episode of the Slice of Technology AI podcast, hosted by Jared S. Taylor!

Our Guest: Dennis Woodside, CEO at Freshworks.

What you’ll get out of this episode:

• Freshworks serves the mid-market with AI-enabled IT and customer support software, offering enterprise-grade features at a fraction of the cost.
• AI is central to Freshworks’ growth, with products like AI Agents, Copilots, and Insight tools driving productivity and efficiency.
• Real-world adoption metrics include 70% deflection of queries with AI agents and a 30% boost in support productivity with copilots.
• Dennis Woodside emphasizes a growth mindset, encouraging teams to embrace AI and upskill for future roles.
• The future of interaction is agentic, making company-customer engagement faster, smarter, and more human.

To Learn More About Freshworks:
Website: https://www.freshworks.com/
Company LinkedIn: https://www.linkedin.com/company/freshworks-inc/

Show and Host's Socials:
Slice of Technology
LinkedIn: https://www.linkedin.com/company/slice-of-technology/

Connect with the host - Jared S Taylor
LinkedIn: https://www.linkedin.com/in/jaredstaylor/

Slice of Technology is produced by Slice of Media, Inc.