6.02 Customer Focus & The On-Boarding Process

In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive.

Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and smaller boutique consulting firms and since 2006 in ProServe leadership roles for a variety of Saas/Tech companies.

In this session, we delve into four (4) key things to do to drive optimal customer focus during on-boaring (and beyond).

As Tobias says, "the customer may not always be right, but the customer is never wrong!"

Listen in for key actions you can take to drive an enhanced customer experience.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance