• 600 Secret Shops Revealed: Fixing the Fractured Prospect Journey with Eden Chai

  • Mar 25 2025
  • Duración: 46 m
  • Podcast

600 Secret Shops Revealed: Fixing the Fractured Prospect Journey with Eden Chai

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    In this episode Eden Chai, co-founder and CMO of Flair shares critical findings from their new secret shop tool which, after gathering data from over 600 shops allowed Eden to draw one conclusion: the prospect journey is fractured (or dare we say, broken).

    https://www.getflair.io/resources/free-secret-shopping-tool

    This episode dives into why the prospects journey often contains unnecessary hurdles including conflicting automations, outdated technologies, and outdated contact information. Additionally, he reveals the leasing offices best friend (and worst enemy) the phone.

    After you listen to the episode make sure you try Flair's new tool. We promise you will have several "ah-ha" moments after experiencing your leasing experience through a prospects eyes.
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