The Crozer Chester Medical Center in PA is closing as we speak, but the fall of Delaware County's largest hospital system has been building for years. In interviews with the doctors, nurses, paramedics, and legislators who kept Delaware County healthy, Wendy and Matt go behind the headlines and speak to the people who are living through these changes right now.

This is the first episode in a multi-part series focusing specifically on Crozer Health.

New episodes drop each week.

We're never more aware of the need for real human interaction than when faced with an automated Patient Portal. In this special bonus ep., Wendy and Matt share a listener voice memo about the challenges of navigating patient care through AI, and talk about how we can - and must - do better.

The 'social architecture' of an organization can make or break meaningful connections between patients and physicians, and physicians and the administration. In Part 2 of our two part series, Allison Pugh, a research professor of Sociology at Johns Hopkins University and author of The Last Human Job: The Work of Connecting in a Disconnected World joins us to talk about how we can foster connective labor within larger organizations, what happens when that connection fails, and where AI fits in to all of it.