#258 Brian Peterson: How Dialpad is Building the Future of AI-Powered Communication

What happens when you combine 8 billion minutes of voice data with a full-stack AI engine?

Yes, that’s what Dialpad is doing.

In this episode, Brian Peterson, CTO and Co-Founder, breaks down how they’ve built an AI-powered communications platform from the ground up.

From real-time sales coaching and AI-driven support agents to predictive analytics that can spot churn before it happens, Brian shares why owning the full stack — infrastructure, LLMs, and data is the only way to deliver truly intelligent customer experience.

If you’re curious about the future of AI in business communication, this is the episode to watch.

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(00:00) Brian’s Founding Story

(03:56) What Dialpad Actually Does Today

(05:17) Is Voice the Most Valuable Untapped Data Source?

(07:41) Inside DialpadGPT

(10:10) AI Solutions for Sales, Support & Collaboration

(12:24) Owning the Entire Customer Journey with Unified Comms

(14:11) How Dialpad Stays Ahead in the AI Race

(17:50) Real-Time AI Coaching & Playbooks

(22:32) Why Most Enterprises are Behind in AI Adoption

(25:28) Action-Oriented AI Agents

(32:40) What’s Next for AI in Customer Communication