#21 Fixing More Than Cars: The Art of Managing People - Carl Williams and Lauren Brown

This episode is sponsored by Castrol and The Race Group, to learn more about Castrol Service please visit https://www.castrol.com/en_gb/united-kingdom/home/partner-with-us/independent-workshops.html

In this episode of On The Ramp, we sit down with Lauren Brown, Managing Director of T10 Automotive, and Carl Williams from Williams Talent Management to discuss the vital role of people management in building a successful business.

We explore the importance of workplace culture in driving performance, how to handle underperformance without creating conflict, and the challenges of recruitment. The discussion also covers why hiring for attitude over skill is crucial, the responsibilities of effective leadership, and how business owners can create an environment where employees feel valued and motivated.

Lauren and Carl also share their insights on fostering employee progression, coaching versus consulting, and how strong leadership can transform a business. Whether you’re managing a growing workforce or looking to improve team dynamics, this episode is packed with practical strategies to help you build a high-performing and engaged team.

If you're a business owner, manager, or aspiring leader, this conversation offers valuable lessons on people management, leadership, and workplace culture.

00:00 - Introduction

02:24 - How McDonald's Shaped Carl’s People Management Skills

23:12 - Sponsored Ad Break

27:04 - Recognising When Someone Isn’t Right for the Business

30:45 - Effective Recruitment Strategies

33:40 - Building Strong Personal Connections with Employees

51:01 - The Responsibilities of a Business Leader to Remain Consistent

1:02:00 - Why Employee Progression Matters

1:15:00 - Managing Underperformance Without Creating Conflict

1:24:53 - Finding Time for Budgeting

1:30:49 - Coaching vs. Consulting: What’s the Difference?

1:39:20 - How Can People Work with You Now?

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#peoplemanagement #leadership #workplaceculture #businessgrowth #TeamBuilding⁠⁠

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