#2 eBay - From helicopter parts to office utensils: improving the ecommerce experience using data and AI

As one of the first players to succeed in the ecommerce field, eBay has grown from a small scale market place in 1995 to one of the best known online platforms in the world. With more data available today than anyone can chew on, it’s becoming increasingly important for the company to have the right tools and skills in place – to turn the data into valuable actions. In this episode of the AI Change Makers podcast we talk to the head of global analytics at eBay Classifieds Group, Allard de Boer, who shares his extensive experience at the ecommerce giant. He talks about the many areas where eBay uses data and AI to improve their platform, how the role of human creativity and problem solving remains critical in the process, and how this sparked an inhouse training program to raise the bar across the whole organization on using data.