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Hörbuch-Training für Führungskräfte 3
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Narrado por:
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Christoph Stieg
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Christoph Schmidt-Martensson
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De:
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Christoph Stieg
Acerca de esta escucha
Alleinstellung der perfact training Hörbuch-Trainings:Anhand praktischer Dialog-Beispiele erkennen Sie die Wirksamkeit unserer Formulierungs-Empfehlungen. Diese werden in diesem Hörbuch-Training kritisch beurteilt und hinterfragt. Auf erfahrungsgemäß mögliche Einwände des Gesprächpartners wird eingegangen. Hören Sie zu, machen Sie mit und bewerten Sie selbst.
Lernziele in dieser Episode:
- Differenzieren von Lob und Anerkennung- die Formulierung, der Inhaltsbezug, die Begründung machen den Unterschied
- Wie Sie die Leistungsentwicklung der Mitarbeiter durch konkrete Ziele und Leistungs-Feedback präzise aufzeigen (worin genau besteht die Zufriedenheit?), skalierendes Feedback nutzen und dabei wertschätzend und für den Mitarbeiter nachhaltig wirksam kommunizieren
- Sie werden als Führungskraft klarer über Ihre Erwartungen und Ihren Anspruch - Ihre Mitarbeiter erkennen besser, was genau und wie Sie zu arbeiten haben, um dem von Ihnen vertretenen Ziel, besser zu entsprechen
- Konkrete Formulierungen zur wirksamen Wertschätzung: z.B.: "Mein Zielbild ist... So wie Sie Ihre Arbeit erledigen, entspricht es meinem Zielbild sehr gut; Die beiden Verbesserungsvorschläge, die Sie mir vergangene Woche unaufgefordert gemacht haben sind ein wertvoller Beitrag für unsere Kundenerfahrung... ich freue mich sehr über diese Entwicklung."
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