The Customer Success Economy
Why Every Aspect of Your Business Model Needs a Paradigm Shift
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The Customer Success Economy
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Narrado por:
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Chloe Cannon
Acerca de esta escucha
If leaders aren't integrating their digital offerings into a philosophy of customer success, they will be defeated in the next decade because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.
- Shows leaders how their digital implementations will make them more like Amazon
- Helps you deliver recurring revenue
- Shows you how to embrace customer retention
- Demonstrates the importance of "churning" less
Get that competitive advantage in the most relevant and important arena today - making and cultivating happy customers.
©2020 Gainsight, Inc. (P)2020 Gildan MediaLos oyentes también disfrutaron...
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5 out of 5 stars
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Interesting insights
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Shortcut Your Startup
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- Narrado por: Carter Reum
- Duración: 6 h y 55 m
- Versión completa
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General4.5 out of 5 stars 91
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Narración:4.5 out of 5 stars 81
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Historia4.5 out of 5 stars 79
Courtney and Carter Reum have years of experience in the field, from investing in over 130 companies, including Lyft, Pinterest, Warby Parker, and ClassPass, to driving the success of their own liquor brand, VEEV Spirits. The Reum brothers have learned from every triumph and tribulation and over the years have developed an effective and easy-to-understand guide to help entrepreneurs through the startup journey from inception to sale.
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5 out of 5 stars
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A must read for start ups
- De Dave en 02-09-18
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Attacker's Advantage
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- De: Ram Charan
- Narrado por: Mark Bramhall
- Duración: 6 h y 8 m
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General4 out of 5 stars 83
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Narración:4 out of 5 stars 68
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Historia4 out of 5 stars 69
In The Attacker's Advantage, Charan reveals the upside of uncertainty for those leaders who are nimbly positioned to anticipate the catalysts of disruption and embrace change. He updates and adapts the principles of his previous best sellers to address the current turbulent business environment, cutting through the veil of complexity to concentrate on the new customer needs and expectations and providing the tools for corporate leaders to take their companies to a higher level.
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4 out of 5 stars
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Fantastic book - volume lower than usual
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De: Ram Charan
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Driving Digital
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- De: Isaac Sacolick
- Narrado por: Tom Parks
- Duración: 10 h y 13 m
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General4 out of 5 stars 43
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Narración:4.5 out of 5 stars 37
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Historia4 out of 5 stars 35
The race is on to become a digital enterprise. Every organization has a plan for updating products, technologies, and business processes. But that's not enough anymore. With disruptive startups outperforming industry stalwarts, executives everywhere are pushing greater growth and innovation. Staying competitive demands a complete digital transformation.
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5 out of 5 stars
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Best book I have read on Digital Transformation
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Snap Selling
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- De: Jill Konrath
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- Duración: 6 h y 15 m
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General4 out of 5 stars 220
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Narración:4 out of 5 stars 175
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Historia4 out of 5 stars 172
Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. Sales strategist Jill Konrath tells you how to overcome obstacles, get more appointments, speed up decisions, and win sales with today's short-fused, frazzled customers.
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3 out of 5 stars
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OK sales book with some good take aways
- De Glenn en 05-22-11
De: Jill Konrath
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Lo que los oyentes dicen sobre The Customer Success Economy
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Amazon Customer
- 08-12-21
Outstanding
Outstanding resource for Customer Success Executives! Great overall framework for all functions. Customer success and retention is everyone’s responsibility at a company and must be one of the CEO’s top imperatives. I particularly valued the deep review of the various types of customer health scorecards! Thank you Nick and Allison
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