Pharma Customer Experience
20 Secrets to 10X Your CX and Boost Patient Outcomes
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
$0.99/mes por los primeros 3 meses
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
Pharma Customer Experience
Compra ahora por $15.59
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Assaf Cohen
-
De:
-
Sean McDade
Acerca de esta escucha
Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
In an increasingly competitive environment, it's no longer enough for pharma to develop drugs and technologies that treat, cure, or relieve the symptoms of disease. To be truly customer-centric—building long-term, reliable customer relationships—pharma must learn to treat patients and healthcare professionals the way hotels treat their guests.
Discover how pharma companies can differentiate themselves through exceptional customer experience—helping patients understand available support services, explaining what to expect from clinical trials, making it easy to onboard onto new medications, and much, much more.
In Pharma Customer Experience, Sean McDade presents twenty powerful strategies, all easy to implement, that can turn pharma companies into exceptional customer-centric organizations.
©2021 Sean McDade, PhD (P)2022 Sean McDade, PhDLos oyentes también disfrutaron...
-
How to Talk to Anyone
- 92 Little Tricks for Big Success in Relationships
- De: Leil Lowndes
- Narrado por: Joyce Bean, Leil Lowndes
- Duración: 8 h y 59 m
- Versión completa
-
General4 out of 5 stars 13,379
-
Narración:4.5 out of 5 stars 11,300
-
Historia4 out of 5 stars 11,229
What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"
-
2 out of 5 stars
-
Good info, but painful to listen to
- De Scott en 09-19-16
De: Leil Lowndes
-
Thinking, Fast and Slow
- De: Daniel Kahneman
- Narrado por: Patrick Egan
- Duración: 20 h y 2 m
- Versión completa
-
General4.5 out of 5 stars 19,695
-
Narración:4.5 out of 5 stars 16,338
-
Historia4.5 out of 5 stars 16,183
The guru to the gurus at last shares his knowledge with the rest of us. Nobel laureate Daniel Kahneman's seminal studies in behavioral psychology, behavioral economics, and happiness studies have influenced numerous other authors, including Steven Pinker and Malcolm Gladwell. In Thinking, Fast and Slow, Kahneman at last offers his own, first book for the general public. It is a lucid and enlightening summary of his life's work. It will change the way you think about thinking. Two systems drive the way we think and make choices, Kahneman explains....
-
3 out of 5 stars
-
Difficult Listen, but Probably a Great Read
- De Mike Kircher en 01-12-12
De: Daniel Kahneman
-
Healthcare Digital Transformation
- How Consumerism, Technology and Pandemic are Accelerating the Future: HIMSS Book Series
- De: Edward W. Marx, Paddy Padmanabhan
- Narrado por: Cory Hance
- Duración: 6 h y 26 m
- Versión completa
-
General4 out of 5 stars 36
-
Narración:4.5 out of 5 stars 27
-
Historia4 out of 5 stars 28
This audiobook is a reference guide for healthcare executives and technology providers involved in the ongoing digital transformation of the healthcare sector. The audiobook focuses specifically on the challenges and opportunities for health systems in their journey toward a digital future. It draws from proprietary research and public information, along with interviews with over 150 executives in leading health systems such as Cleveland Clinic, Partners, Mayo, Kaiser, and Intermountain as well as numerous technology and retail providers.
-
5 out of 5 stars
-
Nice read for practical guide to driving digital transformation in Healthcare Tech
- De GM en 05-29-23
De: Edward W. Marx, y otros
-
The Glowing Reviews Profit System
- One-Page Blueprint to Generate More Reviews and Increase Revenue for Your Small Business
- De: Jennifer Sun
- Narrado por: Jill VanderWoude
- Duración: 3 h y 26 m
- Versión completa
-
General5 out of 5 stars 25
-
Narración:5 out of 5 stars 25
-
Historia5 out of 5 stars 25
In today's digital age, online reviews can make or break your business. According to recent studies, 91% of consumers regularly read online reviews before making a purchase, and 84% of people trust online reviews as much as a personal recommendation. This is why it's crucial to have a system in place to generate positive reviews and manage your online reputation. With this comprehensive guide, you will have all the tools you need to turn your business into a raging success.
-
5 out of 5 stars
-
The REVIEW method is the new gold standard
- De Mario Diana en 12-07-23
De: Jennifer Sun
-
The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
- The Anatomy of the Perfect Customer Experience
- De: E. M. P. Kailie
- Narrado por: Jim Rising
- Duración: 3 h y 27 m
- Versión completa
-
General4.5 out of 5 stars 26
-
Narración:5 out of 5 stars 23
-
Historia5 out of 5 stars 23
The only secret you need to grow your business now: Elevate your customer experience. This audiobook can show you how! Are you looking for a how-to guide on building loyalty, generating word-of-mouth, and keeping customers coming back? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom. With concepts, statistics, and real-world examples, this audiobook rises above all others like it.
-
3 out of 5 stars
-
just ok
- De Amazon Customer en 03-02-23
De: E. M. P. Kailie
-
Nonprofit Fundraising Mastery 2-in-1 Collection
- How to Write Winning Grant Proposals + 7 Fundraising Strategies to Consistently Secure Funding
- De: James Ruell
- Narrado por: Robert Grindley
- Duración: 7 h y 32 m
- Versión completa
-
General5 out of 5 stars 26
-
Narración:5 out of 5 stars 26
-
Historia5 out of 5 stars 26
Successful fundraising is your nonprofit's key to success. Discover the proven formula for winning endless grant funding and other fundraising strategies to keep the money rolling in. Holes in the funding plan are the biggest reason most nonprofits fail within the first few years of operation. Everywhere, nonprofit leaders spend sleepless nights worrying about securing the necessary funds to continue their mission. But that’s not going to be you.
-
5 out of 5 stars
-
A must for anyone looking to secure money
- De Shaznay en 10-29-23
De: James Ruell
-
How to Talk to Anyone
- 92 Little Tricks for Big Success in Relationships
- De: Leil Lowndes
- Narrado por: Joyce Bean, Leil Lowndes
- Duración: 8 h y 59 m
- Versión completa
-
General4 out of 5 stars 13,379
-
Narración:4.5 out of 5 stars 11,300
-
Historia4 out of 5 stars 11,229
What is that magic quality that makes some people instantly loved and respected? Everyone wants to be their friend (or, if single, their lover!) In business, they rise swiftly to the top of the corporate ladder. What is their "Midas touch?"
-
2 out of 5 stars
-
Good info, but painful to listen to
- De Scott en 09-19-16
De: Leil Lowndes
-
Thinking, Fast and Slow
- De: Daniel Kahneman
- Narrado por: Patrick Egan
- Duración: 20 h y 2 m
- Versión completa
-
General4.5 out of 5 stars 19,695
-
Narración:4.5 out of 5 stars 16,338
-
Historia4.5 out of 5 stars 16,183
The guru to the gurus at last shares his knowledge with the rest of us. Nobel laureate Daniel Kahneman's seminal studies in behavioral psychology, behavioral economics, and happiness studies have influenced numerous other authors, including Steven Pinker and Malcolm Gladwell. In Thinking, Fast and Slow, Kahneman at last offers his own, first book for the general public. It is a lucid and enlightening summary of his life's work. It will change the way you think about thinking. Two systems drive the way we think and make choices, Kahneman explains....
-
3 out of 5 stars
-
Difficult Listen, but Probably a Great Read
- De Mike Kircher en 01-12-12
De: Daniel Kahneman
-
Healthcare Digital Transformation
- How Consumerism, Technology and Pandemic are Accelerating the Future: HIMSS Book Series
- De: Edward W. Marx, Paddy Padmanabhan
- Narrado por: Cory Hance
- Duración: 6 h y 26 m
- Versión completa
-
General4 out of 5 stars 36
-
Narración:4.5 out of 5 stars 27
-
Historia4 out of 5 stars 28
This audiobook is a reference guide for healthcare executives and technology providers involved in the ongoing digital transformation of the healthcare sector. The audiobook focuses specifically on the challenges and opportunities for health systems in their journey toward a digital future. It draws from proprietary research and public information, along with interviews with over 150 executives in leading health systems such as Cleveland Clinic, Partners, Mayo, Kaiser, and Intermountain as well as numerous technology and retail providers.
-
5 out of 5 stars
-
Nice read for practical guide to driving digital transformation in Healthcare Tech
- De GM en 05-29-23
De: Edward W. Marx, y otros
-
The Glowing Reviews Profit System
- One-Page Blueprint to Generate More Reviews and Increase Revenue for Your Small Business
- De: Jennifer Sun
- Narrado por: Jill VanderWoude
- Duración: 3 h y 26 m
- Versión completa
-
General5 out of 5 stars 25
-
Narración:5 out of 5 stars 25
-
Historia5 out of 5 stars 25
In today's digital age, online reviews can make or break your business. According to recent studies, 91% of consumers regularly read online reviews before making a purchase, and 84% of people trust online reviews as much as a personal recommendation. This is why it's crucial to have a system in place to generate positive reviews and manage your online reputation. With this comprehensive guide, you will have all the tools you need to turn your business into a raging success.
-
5 out of 5 stars
-
The REVIEW method is the new gold standard
- De Mario Diana en 12-07-23
De: Jennifer Sun
-
The Customer's Eye: How to Build Loyalty, Generate Word-of-Mouth and Keep Customers Coming Back
- The Anatomy of the Perfect Customer Experience
- De: E. M. P. Kailie
- Narrado por: Jim Rising
- Duración: 3 h y 27 m
- Versión completa
-
General4.5 out of 5 stars 26
-
Narración:5 out of 5 stars 23
-
Historia5 out of 5 stars 23
The only secret you need to grow your business now: Elevate your customer experience. This audiobook can show you how! Are you looking for a how-to guide on building loyalty, generating word-of-mouth, and keeping customers coming back? The customer is the heart and lifeblood of every business, if they’re not happy, they won’t come back. If they don’t come back, they don’t spend money. This vicious cycle can end a business, so don’t get caught up in this vortex of doom. With concepts, statistics, and real-world examples, this audiobook rises above all others like it.
-
3 out of 5 stars
-
just ok
- De Amazon Customer en 03-02-23
De: E. M. P. Kailie
-
Nonprofit Fundraising Mastery 2-in-1 Collection
- How to Write Winning Grant Proposals + 7 Fundraising Strategies to Consistently Secure Funding
- De: James Ruell
- Narrado por: Robert Grindley
- Duración: 7 h y 32 m
- Versión completa
-
General5 out of 5 stars 26
-
Narración:5 out of 5 stars 26
-
Historia5 out of 5 stars 26
Successful fundraising is your nonprofit's key to success. Discover the proven formula for winning endless grant funding and other fundraising strategies to keep the money rolling in. Holes in the funding plan are the biggest reason most nonprofits fail within the first few years of operation. Everywhere, nonprofit leaders spend sleepless nights worrying about securing the necessary funds to continue their mission. But that’s not going to be you.
-
5 out of 5 stars
-
A must for anyone looking to secure money
- De Shaznay en 10-29-23
De: James Ruell
-
Never Lose a Customer Again
- Turn Any Sale into Lifelong Loyalty in 100 Days
- De: Joey Coleman
- Narrado por: Joey Coleman
- Duración: 9 h y 28 m
- Versión completa
-
General4.5 out of 5 stars 808
-
Narración:5 out of 5 stars 698
-
Historia4.5 out of 5 stars 697
Coleman offers a system designed to dramatically increase customer retention and as a result, the bottom line. He identifies eight distinct emotional needs customers undergo during the 100 days following a purchase, whether it's as small as a new drink at Starbucks or as big as a house. If you can understand and anticipate these phases, you can use a myriad of techniques - in-person, email, mail, and video - to cement a long and valuable partnership.
-
1 out of 5 stars
-
Message tainted by using shady biz as examples
- De Amazon Customer en 04-25-19
De: Joey Coleman
-
Association Management Excellence
- Become an Expert by Preparing for the CAE EXAM
- De: D.A. Abrams
- Narrado por: Jack Chekijian
- Duración: 5 h y 12 m
- Versión completa
-
General5 out of 5 stars 58
-
Narración:5 out of 5 stars 56
-
Historia5 out of 5 stars 56
The CAE certificate is one of the most selective and unique credentials in business today. There are, in fact, only 4,000 Certified Association Executives, a mere 2.5% of all professionals managing associations and non-profit organizations. If you aspire to become one of them, it's an excellent ambition. I'd like to help you succeed.
-
5 out of 5 stars
-
Great study guide
- De Shaina S en 06-10-20
De: D.A. Abrams
-
Accelerate: Building and Scaling High Performing Technology Organizations
- De: Nicole Forsgren PhD, Jez Humble, Gene Kim
- Narrado por: Nicole Forsgren
- Duración: 4 h y 58 m
- Versión completa
-
General4 out of 5 stars 1,162
-
Narración:4 out of 5 stars 967
-
Historia4 out of 5 stars 953
How can we apply technology to drive business value? For years we've been told that the performance of software delivery teams doesn't matter - that it can't provide a competitive advantage to our companies. Through four years of groundbreaking research to include data collected from the State of DevOps reports conducted with Puppet, Dr. Nicole Forsgren, Jez Humble, and Gene Kim set out to find a way to measure software delivery performance - and what drives it - using rigorous statistical methods.
-
2 out of 5 stars
-
Only if you have nothing else to do
- De Gvido en 07-24-18
De: Nicole Forsgren PhD, y otros
-
The Customer Success Professional's Handbook
- How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
- De: Ashvin Vaidyanathan, Ruben Rabago
- Narrado por: Daniel Henning
- Duración: 7 h y 22 m
- Versión completa
-
General4.5 out of 5 stars 72
-
Narración:4.5 out of 5 stars 61
-
Historia4.5 out of 5 stars 59
The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.
-
3 out of 5 stars
-
Great content!! Narrating sounds like a computer
- De Lydia en 06-01-22
De: Ashvin Vaidyanathan, y otros
-
The Lean Product Playbook
- How to Innovate with Minimum Viable Products and Rapid Customer Feedback
- De: Dan Olsen
- Narrado por: Walter Dixon
- Duración: 9 h y 54 m
- Versión completa
-
General4.5 out of 5 stars 667
-
Narración:4.5 out of 5 stars 550
-
Historia4.5 out of 5 stars 541
The Lean Product Playbook is a practical guide to building products that customers love. Whether you work at a start-up or a large, established company, we all know that building great products is hard. Most new products fail. This book helps improve your chances of building successful products through clear, step-by-step guidance and advice.
-
3 out of 5 stars
-
Weak Narration Makes for a Boring Listen
- De Trent S. en 11-04-16
De: Dan Olsen
-
Grow Your Business with ChatGPT
- 5 AI Applications to Generate More Revenue by Automating and Optimizing Your Business Processes Using Artificial Intelligence
- De: Steve Kelley
- Narrado por: Evan Traasdahl
- Duración: 3 h y 26 m
- Versión completa
-
General5 out of 5 stars 46
-
Narración:5 out of 5 stars 46
-
Historia5 out of 5 stars 46
Do you prefer to have technology explained in layman’s terms and combined with actionable insights? Are you constantly seeking ways to improve your business, expand your customer base, and grow? Entrepreneurs to multinational corporations are racing to integrate ChatGPT into their businesses, so you are right in wanting to seize this opportunity.
-
5 out of 5 stars
-
This one is required listening
- De Paul Economen en 07-13-23
De: Steve Kelley
-
The Challenger Customer
- Selling to the Hidden Influencer Who Can Multiply Your Results
- De: Brent Adamson, Matthew Dixon, Pat Spenner, y otros
- Narrado por: Steve Kramer
- Duración: 8 h y 40 m
- Versión completa
-
General4.5 out of 5 stars 411
-
Narración:4.5 out of 5 stars 340
-
Historia4.5 out of 5 stars 337
The authors unveil research that identifies Mobilizers and provide a roadmap for how sales and marketing teams can find them, engage them with disruptive insight, and leverage them to drive consensus across the customer organization. Once you have identified the Mobilizers among your customers, almost any rep, with the right coaching, tools, and marketing support can start a chain reaction that leads to a whole organization getting on board with even the most provocative ideas.
-
5 out of 5 stars
-
Love it, invaluable business resource!
- De Marxk Madhavan en 06-25-17
De: Brent Adamson, y otros
-
Winning Grants
- How to Write Winning Grant Proposals That Will Get You Funding for Your Nonprofit
- De: James Ruell
- Narrado por: Robert Grindley
- Duración: 3 h y 41 m
- Versión completa
-
General5 out of 5 stars 55
-
Narración:5 out of 5 stars 53
-
Historia5 out of 5 stars 53
Every now and then, nonprofits partner up with government agencies, foundations, and other such organizations to carry out projects with potential to change lives, improve scientific understanding, or for artistic works. For you and your nonprofit, that means drafting a grant proposal. No matter how impressive your vision looks on paper, unless your proposal aligns with the goals of the organization you seek grants from, you’re bound to get rejected. The good news is, with Winning Grants, you’re only a few steps away from the secret to writing winning grants.
-
5 out of 5 stars
-
Excellent guide to successful grant writing
- De Katie Deits en 10-26-24
De: James Ruell
-
How to Build a Pharmacy Consulting Business: Your Rx for Finding Freedom and Lo
- De: Blair Thielemier PharmD
- Narrado por: Kara Kovacich Stewart
- Duración: 2 h y 38 m
- Versión completa
-
General4.5 out of 5 stars 23
-
Narración:5 out of 5 stars 20
-
Historia5 out of 5 stars 20
One way to explore pharmacy consulting and stretch your clinical muscles is by conducting Medication Therapy Management (MTM) services in your current position. In this book, I take it one step further and teach you how to offer pharmacist-led clinical services in various practice settings. Are you ready for a career change? One key to achieving your dream career is through entrepreneurship. Owning your own consulting business can help you regain your passion for pharmacy and find freedom at the same time.
-
5 out of 5 stars
-
Great learning opportunity
- De marryriley en 03-22-19
-
Customer Success
- How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
- De: Nick Mehta, Dan Steinman, Lincoln Murphy
- Narrado por: Tim Andres Pabon
- Duración: 8 h y 25 m
- Versión completa
-
General4.5 out of 5 stars 374
-
Narración:4.5 out of 5 stars 320
-
Historia4.5 out of 5 stars 315
The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments from unlimited customers. The old sales and marketing methods can handle attracting new customers for growth; however, only in the last five years has a discipline emerged that views growth in relation to retention, not just sales.
-
5 out of 5 stars
-
Business to Company???
- De S. Wheelhouse en 12-07-18
De: Nick Mehta, y otros
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
-
General4.5 out of 5 stars 111
-
Narración:4.5 out of 5 stars 90
-
Historia4.5 out of 5 stars 89
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
5 out of 5 stars
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Outside In
- The Power of Putting Customers at the Center of Your Business
- De: Harley Manning, Kerry Bodine
- Narrado por: Mel Foster
- Duración: 7 h y 35 m
- Versión completa
-
General4.5 out of 5 stars 205
-
Narración:4 out of 5 stars 175
-
Historia4.5 out of 5 stars 174
The solution in each case was a focus on customer experience, the most powerful - and misunderstood - element of corporate strategy today. Customer experience is, quite simply, how your customers perceive their every interaction with your company. It’s a fundamental business driver. Here’s proof: over a recent five-year period during which the S&P 500 was flat, a stock portfolio of customer experience leaders grew 22 percent.
-
5 out of 5 stars
-
thank you
- De joan en 03-23-16
De: Harley Manning, y otros
Lo que los oyentes dicen sobre Pharma Customer Experience
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
-
Total5 out of 5 stars
-
Ejecución5 out of 5 stars
-
Historia5 out of 5 stars
- Peter
- 02-20-23
Excellent read for many Pharma Exec considering a PSP program
Worthwhile read that provides practical insights in looking beyond influencing behaviors but more around developing experiences for patients and hcps.
Se ha producido un error. Vuelve a intentarlo dentro de unos minutos.
Has calificado esta reseña.
Reportaste esta reseña