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Narrado por:
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Jean Leclerc
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Sophie Stanké
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De:
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John G. Miller
Acerca de esta escucha
Le symptôme ? Les sempiternelles excuses, formulées comme autant de questions stériles, qui accusent les circonstances, les délais serrés, les collègues démotivés, les clients impossibles ou le poids de la hiérarchie. Si les griefs soulevés sont parfois justifiés, ils servent trop souvent de prétexte au retard ou au laisser-aller.
Le remède ? Un changement radical des mentalités, des approches et du vocabulaire. John G. Miller explique comment mettre un terme aux conflits et aboutir à des solutions constructives en formulant autrement les doléances et les préoccupations.
Emaillé d'exemples positifs, La question derrière la question incite à prendre son destin en main, et à cultiver le sens de l'initiative et des responsabilités, véritables clefs de la réussite.© QBQ Inc., 2004
© Michel Laffon, 2005, pour la traduction française
© Alexandre Stanké, 2005
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