How to Handle Cranky Customer Problems Using Behavioral Science
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Narrado por:
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Jennifer Hancock
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De:
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Jennifer Hancock
Acerca de esta escucha
Without customers, we don’t have a business. But what can, or should, we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer’s problems without getting pulled into their drama, whatever that is.
This book discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. The goal here is to help you learn how to respond professionally, even in situations where the people around you are freaking out. This is the companion book to the online course "How to Handle Cranky Customer Problems Using Behavioral Science". It contains audio transcripts of the course for easy home reference.
©2018 Jennifer Hancock (P)2018 Jennifer HancockLos oyentes también disfrutaron...
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Historia4.5 out of 5 stars 49
Rational-Emotive Behavior Therapy (REBT), created by world-renowned therapist Dr. Albert Ellis, provides you with realistic, simple, proven techniques that will significantly reduce your stress levels and help you react effectively, whether the circumstances are professional or personal.
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5 out of 5 stars
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Watch out for self-inflicted button pushing
- De Marcheta en 02-15-17
De: Albert Ellis Ph.D., y otros
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Crucial Conversations
- Tools for Talking When Stakes Are High
- De: Kerry Patterson, Joseph Grenny, Ron McMillan, y otros
- Narrado por: Anna Fields
- Duración: 4 h y 17 m
- Versión completa
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General4.5 out of 5 stars 241
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Narración:4.5 out of 5 stars 200
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Historia4.5 out of 5 stars 200
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
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Probably the worste nagging sounding narrator
- De Alexander en 09-27-21
De: Kerry Patterson, y otros
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How to Control Your Anger Before It Controls You
- De: Albert Ellis Ph.D., Raymond Chip Tafrate PhD, Raymond A. DiGiuseppe - foreword
- Narrado por: Tom Parks
- Duración: 6 h y 2 m
- Versión completa
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General4.5 out of 5 stars 77
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Narración:4.5 out of 5 stars 61
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Historia4.5 out of 5 stars 62
Anger is universal. Unchecked, it can cause lasting damage in our lives: wrecked relationships, lost jobs, even serious disease. Yet in these increasingly stressful times, all of us have acted in anger - and often wished we hadn't. Is there a way that really works to solve problems and assert ourselves without being angry?
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5 out of 5 stars
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Another Great Ellis Book
- De M.Biblioswine en 05-19-20
De: Albert Ellis Ph.D., y otros
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Super You
- Release Your Inner Superhero
- De: Emily Gordon
- Narrado por: Emily Gordon
- Duración: 7 h y 37 m
- Versión completa
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General4 out of 5 stars 334
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Narración:4.5 out of 5 stars 303
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Historia4 out of 5 stars 304
Superheroes don't start from glorious beginnings. Their origins are almost always marked by traumatic events that leave them helpless and scared. Batman witnessed his parents' murder. Superman was sent away from his dying planet with no one to guide him as he grew up. Orphaned Catwoman was forced to steal food to survive on the streets of Gotham. What makes these superheroes super is their determination to not be defined by helplessness. They embrace their origins, their flaws, and their mistakes and strive every day to become the best versions of themselves.
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5 out of 5 stars
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A wonderful book filled with empathy and humanity.
- De Vincent en 10-06-15
De: Emily Gordon
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Talking to Crazy
- How to Deal with the Irrational and Impossible People in Your Life
- De: Mark Goulston MD
- Narrado por: L. J. Ganser
- Duración: 7 h y 8 m
- Versión completa
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General4.5 out of 5 stars 1,161
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Narración:4.5 out of 5 stars 1,043
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Historia4.5 out of 5 stars 1,032
Let's face it: We all know people who are irrational. No matter how hard you try to reason with them, it never works. So what's the solution? How do you talk to someone who's out of control? What can you do with a boss who bullies, a spouse who yells, or a friend who frequently bursts into tears? In his book Just Listen, Mark Goulston shared his best-selling formula for getting through to the resistant people in your life. Now he brings his communication magic to the most difficult group of all - the downright irrational.
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2 out of 5 stars
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Dissapointed
- De Aaron Olson en 11-04-15
De: Mark Goulston MD
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Feeling Good Together
- The Secret to Making Troubled Relationships Work
- De: David D. Burns MD
- Narrado por: Alan Sklar
- Duración: 8 h y 38 m
- Versión completa
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General4.5 out of 5 stars 333
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Narración:4.5 out of 5 stars 258
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Historia4.5 out of 5 stars 251
Based on 25 years of clinical experience and new, groundbreaking research involving more than 1,000 individuals, Feeling Good Together is filled with helpful examples and tools, such as the Relationship Satisfaction Test, the Blame Cost-Benefit Analysis, the Relationship Journal, Five Secrets of Effective Communication, the Intimacy Exercise, and more. Using these techniques, Dr. Burns shows you how to resolve virtually any kind of relationship conflict almost instantly.
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5 out of 5 stars
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Best yet for communications Skills
- De Jeffrey J. Ardo en 03-20-10
Lo que los oyentes dicen sobre How to Handle Cranky Customer Problems Using Behavioral Science
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- Amazon Account Holder3
- 09-11-21
Excellent!
Thank you Jennifer for the great tips and info! I’m so glad I found your Audio books. I’ve learned so much.
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