Hospitable Healthcare
Just What the Patient Ordered!
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
Hospitable Healthcare
Compra ahora por $19.95
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
John Y. Walker III
Acerca de esta escucha
Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!
Rich with original survey data, examples, and interviews with widely admired hospitality and healthcare service practitioners, Hospitable Healthcare is a valuable resource guaranteed to enhance the patient experience.
Hospitable Healthcare introduces healthcare providers to a practical and applicable service model based on principles the hospitality industry has used to create great guest experiences: PAEER (for Prepare, Anticipate, Engage, Evaluate, Reward). The model addresses four trends impacting healthcare: more patient-directed selection of healthcare service providers; greater transparency in the pricing of healthcare services to promote competition; more direct-to-consumer marketing to attract new patients; and the growing importance of patient satisfaction when payors determine reimbursement. As Shoemaker's and Yesawich's work reveals, this model is not just a theory but a practical tool that can be implemented to enhance patient satisfaction.
PLEASE NOTE: When you purchase this title, the accompanying PDF will be available in your Audible Library along with the audio.
©2023 Stowe Shoemaker, PhD and Peter Yesawich, PhD (P)2024 Stowe Shoemaker, PhD and Peter Yesawich, PhDRelacionado con este tema
-
Take Control of Your Life
- How to Silence Fear and Win the Mental Game
- De: Mel Robbins
- Narrado por: Mel Robbins
- Duración: 10 h y 3 m
- Versión completa
-
General5 out of 5 stars 19,109
-
Narración:5 out of 5 stars 16,474
-
Historia5 out of 5 stars 16,334
Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
-
5 out of 5 stars
-
Stop living in fear
- De Nike7 en 02-08-19
De: Mel Robbins
-
Hack your Body, Heal your Mind
- De: BBC Studios
- Narrado por: Kimberley Wilson
- Duración: 2 h y 41 m
- Grabación Original
-
General4.5 out of 5 stars 283
-
Narración:4.5 out of 5 stars 276
-
Historia4.5 out of 5 stars 276
Have you ever noticed that when you do something positive to your body, your mood lifts too? Our minds and bodies are more connected than you could ever imagine and the latest science is proving just that. In this podcast, Psychologist Kimberley Wilson explores a range of activities that can help to boost your focus, energy and overall mental wellbeing. And she’ll reveal her easy take-home tips and tricks that you can add to your daily routine to help you get started right away - whether you want to reboot with a nap, take a cold water splash, or reap the benefits of a burst of morning sun.
-
5 out of 5 stars
-
The hacks
- De Teresa en 03-15-25
De: BBC Studios
-
Brown Noise
- De: Audible Sleep
- Narrado por: Audible Sleep
- Duración: 12 h
- Grabación Original
-
General5 out of 5 stars 2
-
Narración:5 out of 5 stars 2
-
Historia5 out of 5 stars 2
Tune out the world with brown noise. Brown noise can promote relaxation, improve focus and sleep quality by blocking external sounds through its roaring sound frequencies. This 12-hour track is designed to support long-term focus and sleep quality overnight.
-
5 out of 5 stars
-
Better than white noise
- De Amy Lohmann en 03-04-25
De: Audible Sleep
-
Maybe You Should Talk to Someone
- A Therapist, HER Therapist, and Our Lives Revealed
- De: Lori Gottlieb
- Narrado por: Brittany Pressley
- Duración: 14 h y 21 m
- Versión completa
-
General4.5 out of 5 stars 43,815
-
Narración:5 out of 5 stars 38,610
-
Historia4.5 out of 5 stars 38,473
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
-
2 out of 5 stars
-
It was like a hallmark movie being waterboarded into my ears for 15 hours
- De Amazon Customer en 10-01-19
De: Lori Gottlieb
-
How to Survive Menopause
- De: Samantha Bee
- Narrado por: Samantha Bee
- Duración: 1 h y 9 m
- Grabación Original
-
General4.5 out of 5 stars 36
-
Narración:5 out of 5 stars 34
-
Historia4.5 out of 5 stars 34
Samantha Bee wants to talk about menopause. Okay, she actually doesn’t want to, but she must. Half of the world’s population will spend one third of their lives in it, yet it’s been completely shrouded in secrecy—until now. The Emmy Award-winning host of Full Frontal with Samantha Bee shares everything she has learned in her new one-woman show, How to Survive Menopause. Because everyone needs that one best friend who will keep it real for them—like, really real.
-
4 out of 5 stars
-
Need to know stuff
- De Dandelion en 03-17-25
De: Samantha Bee
-
The Secret to Healing Anxiety
- De: Kelly Vincent, The Great Courses
- Narrado por: Kelly Vincent
- Duración: 3 h y 14 m
- Grabación Original
-
General4 out of 5 stars 15
-
Narración:4 out of 5 stars 12
-
Historia4 out of 5 stars 12
Discover a holistic approach to mental health with The Secret to Healing Anxiety. In six compassionate and accessible lessons, clinical psychologist Dr. Kelly Vincent will teach you perspectives and strategies that can help you develop physical, emotional, and spiritual resilience.
-
5 out of 5 stars
-
Excellent information
- De sparky en 01-30-25
De: Kelly Vincent, y otros
-
Take Control of Your Life
- How to Silence Fear and Win the Mental Game
- De: Mel Robbins
- Narrado por: Mel Robbins
- Duración: 10 h y 3 m
- Versión completa
-
General5 out of 5 stars 19,109
-
Narración:5 out of 5 stars 16,474
-
Historia5 out of 5 stars 16,334
Mel Robbins is back! The international bestselling phenomenon and creator of The Five Second Rule and Kick Ass with Mel Robbins returns to help you tackle the single biggest obstacle you face: fear. This life-changing Audible Original features a powerful mix of one-on-one life-coaching sessions and a personal narrative with vital take-aways that you can start using immediately.
-
5 out of 5 stars
-
Stop living in fear
- De Nike7 en 02-08-19
De: Mel Robbins
-
Hack your Body, Heal your Mind
- De: BBC Studios
- Narrado por: Kimberley Wilson
- Duración: 2 h y 41 m
- Grabación Original
-
General4.5 out of 5 stars 283
-
Narración:4.5 out of 5 stars 276
-
Historia4.5 out of 5 stars 276
Have you ever noticed that when you do something positive to your body, your mood lifts too? Our minds and bodies are more connected than you could ever imagine and the latest science is proving just that. In this podcast, Psychologist Kimberley Wilson explores a range of activities that can help to boost your focus, energy and overall mental wellbeing. And she’ll reveal her easy take-home tips and tricks that you can add to your daily routine to help you get started right away - whether you want to reboot with a nap, take a cold water splash, or reap the benefits of a burst of morning sun.
-
5 out of 5 stars
-
The hacks
- De Teresa en 03-15-25
De: BBC Studios
-
Brown Noise
- De: Audible Sleep
- Narrado por: Audible Sleep
- Duración: 12 h
- Grabación Original
-
General5 out of 5 stars 2
-
Narración:5 out of 5 stars 2
-
Historia5 out of 5 stars 2
Tune out the world with brown noise. Brown noise can promote relaxation, improve focus and sleep quality by blocking external sounds through its roaring sound frequencies. This 12-hour track is designed to support long-term focus and sleep quality overnight.
-
5 out of 5 stars
-
Better than white noise
- De Amy Lohmann en 03-04-25
De: Audible Sleep
-
Maybe You Should Talk to Someone
- A Therapist, HER Therapist, and Our Lives Revealed
- De: Lori Gottlieb
- Narrado por: Brittany Pressley
- Duración: 14 h y 21 m
- Versión completa
-
General4.5 out of 5 stars 43,815
-
Narración:5 out of 5 stars 38,610
-
Historia4.5 out of 5 stars 38,473
One day, Lori Gottlieb is a therapist who helps patients in her Los Angeles practice. The next, a crisis causes her world to come crashing down. Enter Wendell, the quirky but seasoned therapist in whose office she suddenly lands. With his balding head, cardigan, and khakis, he seems to have come straight from Therapist Central Casting. Yet he will turn out to be anything but.
-
2 out of 5 stars
-
It was like a hallmark movie being waterboarded into my ears for 15 hours
- De Amazon Customer en 10-01-19
De: Lori Gottlieb
-
How to Survive Menopause
- De: Samantha Bee
- Narrado por: Samantha Bee
- Duración: 1 h y 9 m
- Grabación Original
-
General4.5 out of 5 stars 36
-
Narración:5 out of 5 stars 34
-
Historia4.5 out of 5 stars 34
Samantha Bee wants to talk about menopause. Okay, she actually doesn’t want to, but she must. Half of the world’s population will spend one third of their lives in it, yet it’s been completely shrouded in secrecy—until now. The Emmy Award-winning host of Full Frontal with Samantha Bee shares everything she has learned in her new one-woman show, How to Survive Menopause. Because everyone needs that one best friend who will keep it real for them—like, really real.
-
4 out of 5 stars
-
Need to know stuff
- De Dandelion en 03-17-25
De: Samantha Bee
-
The Secret to Healing Anxiety
- De: Kelly Vincent, The Great Courses
- Narrado por: Kelly Vincent
- Duración: 3 h y 14 m
- Grabación Original
-
General4 out of 5 stars 15
-
Narración:4 out of 5 stars 12
-
Historia4 out of 5 stars 12
Discover a holistic approach to mental health with The Secret to Healing Anxiety. In six compassionate and accessible lessons, clinical psychologist Dr. Kelly Vincent will teach you perspectives and strategies that can help you develop physical, emotional, and spiritual resilience.
-
5 out of 5 stars
-
Excellent information
- De sparky en 01-30-25
De: Kelly Vincent, y otros
-
The Obesity Code
- Unlocking the Secrets of Weight Loss
- De: Dr. Jason Fung
- Narrado por: Brian Nishii
- Duración: 10 h y 9 m
- Versión completa
-
General4.5 out of 5 stars 20,160
-
Narración:4.5 out of 5 stars 17,506
-
Historia4.5 out of 5 stars 17,264
In this highly listenable and provocative book, Dr. Jason Fung sets out an original, robust theory of obesity that provides startling insights into proper nutrition. In addition to his five basic steps - a set of lifelong habits that will improve your health and control your insulin levels - Dr. Fung explains how to use intermittent fasting to break the cycle of insulin resistance and reach a healthy weight - for good.
-
5 out of 5 stars
-
There is a PDF, Folks
- De Cynthia en 06-27-17
De: Dr. Jason Fung
-
How to Train Your Mind
- Exploring the Productivity Benefits of Meditation
- De: Chris Bailey
- Narrado por: Chris Bailey
- Duración: 3 h y 18 m
- Grabación Original
-
General4.5 out of 5 stars 8,517
-
Narración:4.5 out of 5 stars 7,248
-
Historia4.5 out of 5 stars 7,187
Meditation makes you more productive because it lets you earn back time. For each minute you spend meditating, you'll earn around nine minutes back, as Chris Bailey - author of The Productivity Project and Hyperfocus - will show in this candid and counter-intuitive guide to the productivity benefits of meditation.
-
4 out of 5 stars
-
Started Listening By Accident
- De T.D.Willis en 01-17-21
De: Chris Bailey
-
Pink Noise
- De: Audible Sleep
- Narrado por: Audible Sleep
- Duración: 12 h
- Grabación Original
-
General0 out of 5 stars 0
-
Narración:0 out of 5 stars 0
-
Historia0 out of 5 stars 0
Tune out the world with pink noise. Pink noise can promote relaxation and improve sleep quality and focus by blocking external noise, and this 12-hour track is designed to support long-term focus and sleep quality overnight.
De: Audible Sleep
-
Self Help
- This Is Your Chance to Change Your Life
- De: Gabrielle Bernstein, Richard C. Schwartz - foreword
- Narrado por: Gabrielle Bernstein, Richard C. Schwartz - foreword
- Duración: 6 h y 1 m
- Versión completa
-
General4.5 out of 5 stars 73
-
Narración:4.5 out of 5 stars 72
-
Historia4.5 out of 5 stars 72
Are you ready to unlock the greatest resource of your life? Gabby Bernstein has written the ultimate self-help guide, offering a revolutionary practice to radically shift your core beliefs and connect you to an infallible inner guidance system: the energy of Self within you. In this groundbreaking book, Gabby demystifies the power of Internal Family Systems (IFS) Therapy, taking its life-changing teachings out of the therapist’s office and into your everyday life.
-
1 out of 5 stars
-
Self Serving
- De pricefreund en 01-14-25
De: Gabrielle Bernstein, y otros
-
The Last Adventure of a Coquette
- A Sleep Story
- De: Thomas Mayne Reid
- Narrado por: Yung Gravy
- Duración: 22 m
- Versión completa
-
General4 out of 5 stars 5
-
Narración:4.5 out of 5 stars 5
-
Historia4.5 out of 5 stars 5
Press play and gently drift off to the dulcet tones of rapper Yung Gravy reading Thomas Mayne Reid’s classic 1847 short story "The Last Adventure of a Coquette".
-
5 out of 5 stars
-
10/10
- De Madison Hatchell en 03-07-25
-
Natural Rapid Weight Loss, Lose Weight Faster with Hypnosis, Meditation, and Affirmations
- The Sleep Learning System
- De: Joel Thielke
- Narrado por: Joel Thielke
- Duración: 2 h y 47 m
- Grabación Original
-
General4.5 out of 5 stars 918
-
Narración:4 out of 5 stars 725
-
Historia4 out of 5 stars 707
Naturally lose weight fast and get the body you've been wanting. Stop old habits in their tracks, shed pounds now, and feel amazing. Rapid weight loss is yours today with this powerful guided meditation program from the Sleep Learning System and world-renowned hypnotherapist Joel Thielke.
-
5 out of 5 stars
-
My new favorite hypnosis audio!
- De Penny en 04-03-16
De: Joel Thielke