Dealing with Difficult People
HBR Emotional Intelligence Series
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Dealing with Difficult People
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Narrado por:
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Mike Lenz
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Eleanor McCormick
Acerca de esta escucha
Learn how to deal with difficult colleagues and clients.
At the heart of dealing with difficult people is handling their—and your own—emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including Daniel Goleman, Tony Schwartz, Nick Morgan, and Daniel Gilbert.
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
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Secrets to Winning at Office Politics
- How to Achieve Your Goals and Increase Your Influence at Work
- De: Marie G. McIntyre PhD
- Narrado por: Margaret Strom
- Duración: 9 h y 10 m
- Versión completa
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General4.5 out of 5 stars 169
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Narración:4.5 out of 5 stars 145
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Historia4.5 out of 5 stars 142
Whether you are a new player or a seasoned veteran, Secrets to Winning at Office Politics can help you increase your personal power without compromising your integrity or taking advantage of others. This smart, practical guide shows you how to stop wasting energy on things you can't change and start taking steps to get what you want.
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1 out of 5 stars
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Amateur.
- De Christie en 08-11-18
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The Secret Handshake
- Mastering the Politics of the Business Inner Circle
- De: Kathleen Kelley Reardon
- Narrado por: Ruth Ann Phimister
- Duración: 8 h y 7 m
- Versión completa
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General4.5 out of 5 stars 30
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Narración:4.5 out of 5 stars 27
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Historia4.5 out of 5 stars 27
Drawing on interviews with executives from Fortune 500 companies, Kathleen Kelley Reardon has compiled essential advice on how to break into the inner circle of power at the top of the corporate ladder. Many books cover practical business knowledge, but few address the issue of interpersonal skills. The ever-changing circle of power within a corporation may not necessarily follow the same guidelines it publicly professes. The most talented employee isn't always the one promoted; there is an intangible quality the upper echelon look for.
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5 out of 5 stars
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Illuminating!
- De J_John en 02-21-25
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Thanks for the Feedback
- The Science and Art of Receiving Feedback Well
- De: Sheila Heen, Douglas Stone
- Narrado por: Sheila Heen, Douglas Stone
- Duración: 9 h y 48 m
- Versión completa
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General4.5 out of 5 stars 1,451
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Narración:4.5 out of 5 stars 1,208
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Historia4.5 out of 5 stars 1,190
The coauthors of the New York Times best-selling Difficult Conversations take on the toughest topic of all: How we see ourselves. Douglas Stone and Sheila Heen have spent the past 15 years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice.
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3 out of 5 stars
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Poor narration ruins yet another good read
- De WordNerd en 08-25-14
De: Sheila Heen, y otros
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The Power of Presence
- Unlock Your Potential to Influence and Engage Others
- De: Kristi Hedges
- Narrado por: Karen Saltus
- Duración: 7 h
- Versión completa
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General4 out of 5 stars 78
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Narración:4 out of 5 stars 66
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Historia4 out of 5 stars 66
Everyone recognizes leaders with "presence." They stand out for their seemingly innate ability to command attention and inspire commitment. But what is this secret quality they exude, exactly? Executive and CEO coach Kristi Hedges demystifies this elusive trait, revealing that leadership presence is the intersection of outward influencing skills and internal mental conditioning. Using her I-Presence model, the author shows how anyone-regardless of position or personality-can strengthen their impact.
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4 out of 5 stars
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Useful Information, Robotic Presentation
- De Jennifer L. Sullivan en 04-22-15
De: Kristi Hedges
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The Myth of the Nice Girl
- Achieving a Career You Love Without Becoming a Person You Hate
- De: Fran Hauser, Jodi Lipper
- Narrado por: Fran Hauser
- Duración: 5 h y 51 m
- Versión completa
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General4.5 out of 5 stars 790
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Narración:4.5 out of 5 stars 680
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Historia4.5 out of 5 stars 677
In The Myth of the Nice Girl, Fran Hauser deconstructs the negative perception of "niceness" that many women struggle with in the business world. If women are nice, they are seen as weak and ineffective, but if they are tough, they are labeled a bitch. Hauser proves that women don't have to sacrifice their values or hide their authentic personalities to be successful.
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3 out of 5 stars
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meeeh
- De Cindy blunt en 12-04-18
De: Fran Hauser, y otros
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The Art of Connection
- 7 Relationship-Building Skills Every Leader Needs Now
- De: Michael J. Gelb
- Narrado por: Tom Parks
- Duración: 7 h y 7 m
- Versión completa
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General4.5 out of 5 stars 50
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Narración:4.5 out of 5 stars 47
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Historia4.5 out of 5 stars 47
These days, many of us find it easier to avoid face-to-face contact in favor of technological shortcuts. Why take the trouble to meet someone in person when we can simply send an email or a text? But as Michael Gelb argues in this compelling book, the meaningful relationships that come from real interaction are the basis of success. In The Art of Connection, Gelb offers listeners seven methods of developing better rapport in their professional and personal lives.
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5 out of 5 stars
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Packed with powerful principles.
- De Jade/Clinton Phillips en 01-27-18
De: Michael J. Gelb
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Crucial Conversations
- Tools for Talking When Stakes Are High
- De: Kerry Patterson, Joseph Grenny, Ron McMillan, y otros
- Narrado por: Anna Fields
- Duración: 4 h y 17 m
- Versión completa
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General4.5 out of 5 stars 241
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Narración:4.5 out of 5 stars 200
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Historia4.5 out of 5 stars 200
When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or check out Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.
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5 out of 5 stars
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Probably the worste nagging sounding narrator
- De Alexander en 09-27-21
De: Kerry Patterson, y otros
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Herding Tigers
- Be the Leader That Creative People Need
- De: Todd Henry
- Narrado por: Joe Hempel
- Duración: 6 h y 26 m
- Versión completa
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General4.5 out of 5 stars 211
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Narración:4.5 out of 5 stars 171
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Historia4.5 out of 5 stars 170
Successful leaders of creative teams have mastered the difficult transition from doing the work to leading the work, and this book shows how. Todd Henry picks up where The Accidental Creative left off and provides an indispensable handbook of on-the-ground, tactical advice for new managers of creatives.
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5 out of 5 stars
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Todd Henry is always on point for brilliance
- De Amazon Customer en 11-11-18
De: Todd Henry
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No Ego
- How Leaders Can Cut the Cost of Workplace Drama, End Entitlement, and Drive Big Results
- De: Cy Wakeman
- Narrado por: Cynthia Farrell
- Duración: 4 h y 45 m
- Versión completa
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General4.5 out of 5 stars 697
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Narración:4.5 out of 5 stars 588
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Historia4.5 out of 5 stars 587
No Ego is about increasing awareness of just how often individuals are operating out of ego at work, breeding drama and discord rather than innovation and constructive collaboration. It is high time to reinvent leadership thinking. The current work experience is so full of emotional waste that it's seen as a foregone cost in today's business environments. Cy Wakeman teaches straightforward strategies in which this time and energy can be re-commissioned and put toward the value that hired talent is intended to provide.
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3 out of 5 stars
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It's a good dose of reality, but not enough...
- De Phaethon en 02-25-20
De: Cy Wakeman
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Managers as Mentors
- Building Partnerships for Learning (Third Edition)
- De: Chip R. Bell, Marshall Goldsmith
- Narrado por: Mark Peckham
- Duración: 6 h y 34 m
- Versión completa
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General4 out of 5 stars 88
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Narración:4.5 out of 5 stars 78
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Historia4.5 out of 5 stars 77
Managers as Mentors is a rapid-fire listen and a provocative guide to helping associates grow and adapt in today’s tumultuous organizations. This new edition has been thoroughly revised and updated. As with previous editions there is a fictional case study of a mentor-protégé relationship running through the book, but this is augmented with six actual case studies of top CEOs who relate key mentoring experiences in their lives. This hands-on guide takes the mystery out of effective mentoring.
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4 out of 5 stars
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Great tips and tools on mentoring
- De Hello en 01-14-23
De: Chip R. Bell, y otros
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Cybersecurity
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No data is completely safe. Cyberattacks on companies and individuals are on the rise and growing not only in number but also in ferocity. And while you may think your company has taken all the precautionary steps to prevent an attack, no individual, company, or country is safe. Cybersecurity can no longer be left exclusively to IT specialists. Improving and increasing data security practices and identifying suspicious activity is everyone's responsibility, from the boardroom to the break room.
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How do some people bounce back with vigor from daily setbacks, professional crises, or even intense personal trauma? This collection of articles from HBR includes "How Resilience Works", by Diane Coutu; "Resilience for the Rest of Us", by Daniel Goleman; "How to Evaluate, Manage, and Strengthen Your Resilience", by David Kopans; "Find the Coaching in Criticism", by Sheila Heen and Douglas Stone; and much more.
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Finance Basics
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General5 out of 5 stars 8
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Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results.
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5 out of 5 stars
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Examples of feedback styles.
- De picky79 en 01-24-24
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How to Deal with Difficult People
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Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with. Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
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Great Book
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Harvard Business Review is the foremost destination for smart management thinking. Now, at its 100th anniversary, this commemorative volume brings together the most influential ideas since its inception. With thought leaders including Michael E. Porter, W. Chan Kim and Renée Mauborgne, Rosabeth Moss Kanter, Peter Drucker, and Clayton M. Christensen, this book puts HBR's greatest concepts at your fingertips. You'll learn how these groundbreaking ideas continue to be relevant in today's business context—and what to keep in mind as you prepare for the future.
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5 out of 5 stars
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Unbelievable !! Fantastic!!
- De BARRY en 12-12-23
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HBR Guide to Getting the Right Work Done
- HBR Guide Series
- De: Harvard Business Review
- Narrado por: Jonathan Yen
- Duración: 3 h y 49 m
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General5 out of 5 stars 3
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Narración:5 out of 5 stars 3
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Historia5 out of 5 stars 3
Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.
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5 out of 5 stars
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So helpful
- De Kathryn Smith en 03-26-24
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The Harvard Business Review Leader's Handbook: Make an Impact, Inspire Your Organization, and Get to the Next Level
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General4.5 out of 5 stars 34
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Narración:4.5 out of 5 stars 30
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The critical leadership practices - the ones that will allow a leader to make the biggest impact over time - are well established. They're about how you create a vision and inspire others to follow it. In this comprehensive handbook, strategy and change experts Ron Ashkenas and Brook Manville distill proven ideas and frameworks about leadership from Harvard Business Review, interviews with senior executives, and their own experience in the field - all to help rising leaders stand out and have a big impact.
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4 out of 5 stars
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The specific case studies and how they applied to the leadership principles.
- De Amazon Customer en 09-01-24
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HBR Guide to Beating Burnout
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General4 out of 5 stars 22
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Narración:4.5 out of 5 stars 18
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Historia4.5 out of 5 stars 17
The always-on workplace and increasing social pressures are leading to an unprecedented rate of burnout. Unmanaged, chronic work stress doesn't just lead to lower productivity and negative emotions - it can have dire personal and professional consequences. Are you and your team at risk?
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5 out of 5 stars
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This is a must, not optional
- De Anonymous User en 02-21-21
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Harvard Business Review Manager's Handbook
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General5 out of 5 stars 4
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Narración:5 out of 5 stars 4
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Historia5 out of 5 stars 4
Whether you're a new manager or looking to have more influence in your current management role, the challenges you face come in all shapes and sizes: a direct report's anxious questions, your boss's last-minute assignment of an important presentation, or a blank business case staring you in the face. To reach your full potential in these situations, you need to master a new set of business and personal skills.
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Getting Along
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General4.5 out of 5 stars 60
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Narración:4.5 out of 5 stars 44
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Historia4 out of 5 stars 43
Work relationships can be hard. The stress of dealing with difficult people dampens our creativity and productivity, degrades our ability to think clearly and make sound decisions, and causes us to disengage. In Getting Along, workplace expert and Harvard Business Review podcast host Amy Gallo identifies eight familiar types of difficult coworkers—the insecure boss, the passive-aggressive peer, the know-it-all, the biased coworker, and others—and provides strategies tailored to dealing constructively with each one.
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3 out of 5 stars
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Getting Along
- De Anonymous User en 02-09-24
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HBR's 10 Must Reads on Leadership (With Featured Article "What Makes an Effective Executive," by Peter F. Drucker)
- HBR's 10 Must Reads Series
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General4.5 out of 5 stars 11
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Narración:4.5 out of 5 stars 9
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Historia4.5 out of 5 stars 9
We've combed through hundreds of Harvard Business Review articles on leadership and selected the most important ones to help you maximize your own and your organization's performance. HBR's 10 Must Reads On Leadership will inspire you to: motivate others to excel, build your team's self-confidence in others, provoke positive change, set direction, encourage smart risk-taking, manage with tough empathy, credit others for your success, increase self-awareness, and draw strength from adversity.
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5 out of 5 stars
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valuable insights on leadership. would recommend this book.
- De Sydney en 10-27-24
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HBR's 10 Must Reads on Strengthening Your Soft Skills
- HBR's 10 Must Reads Series
- De: Harvard Business Review
- Narrado por: Rebecca Lam, Tim Lounibos
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General5 out of 5 stars 3
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Narración:5 out of 5 stars 3
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Historia5 out of 5 stars 3
Strengthen your soft skills and reach your leadership potential. If you listen to nothing else on developing your interpersonal skills, listen to these ten articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you identify your social and emotional strengths and weaknesses, approach them with a learning mindset, and become a more effective leader today.
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HBR Guide to Being a Great Boss
- De: Harvard Business Review
- Narrado por: Carolyn Jania, Steve Menasche
- Duración: 5 h y 36 m
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General4 out of 5 stars 2
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Narración:3 out of 5 stars 1
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Historia4 out of 5 stars 1
You've got the basics covered. But can you raise your leadership level to be a boss who develops trust with their employees? You can meet the basic requirements of your job as leader and rise above to motivate the people on your team to do more—and be more—than they thought possible. Whether you're a first-time boss or you've been managing people forever and are looking for some new insights and inspiration, the HBR Guide to Being a Great Boss collects a variety of expert voices to share their advice on being a boss who sparks creativity, engagement, and collaboration.
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The Emotionally Intelligent Leader
- De: Daniel Goleman
- Narrado por: Mike Lenz
- Duración: 2 h y 19 m
- Versión completa
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General4.5 out of 5 stars 105
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Narración:4.5 out of 5 stars 89
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Historia4.5 out of 5 stars 87
Become a better leader by improving your emotional intelligence. Best-selling author Daniel Goleman first brought the concept of emotional intelligence (EI) to the forefront of business through his articles in Harvard Business Review, establishing EI as an indispensable trait for leaders. The Emotionally Intelligent Leader brings together three of Goleman's best-selling HBR articles.
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5 out of 5 stars
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Small but mighty!
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De: Daniel Goleman
Lo que los oyentes dicen sobre Dealing with Difficult People
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia4 out of 5 stars
- Dancer47
- 10-10-23
Helpful examples are of dialogues
I found the sample dialogues helpful. You present HR as someone who will advocate for the employee when in reality HR is there to protect the company. I don’t think I would go to HR. You offer other solutions to implement. Thank you. Will listen a couple times more.
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Total5 out of 5 stars
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Ejecución4 out of 5 stars
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Historia5 out of 5 stars
- Vicki B
- 11-07-24
Learned some things I had never heard before!
Some books just rehash the same old issues, but this book really has some outstanding ideas, starting with hot versus cold conflict.
Highly recommended!
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Total2 out of 5 stars
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Ejecución2 out of 5 stars
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Historia2 out of 5 stars
- HonestBuyer
- 03-13-24
its okay, not great
The main issue with this audiobook is that it only gives you some examples of what you should do at work in any case, but it does not give you the structure or formula how to manage conflicts more effectively.
Its main advice is: if you are with difficult people, leave the company or fire the difficult person. Dont go and ask for help from other persons since it is never working and you will lose this game.
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