Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
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Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
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Narrado por:
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Nick Dolle
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De:
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Anne M. Bacal
Acerca de esta escucha
Could your customer service be improved? Do you need help making sure you get it right every time?
Almost every business depends on its customers, and yours is probably no different. Without the customer, there is no order, and without the order, there is no profit. It’s easy to see how a business could quickly fold without great customer service at its core.
Making sure your customer service is as good as it can be is now much easier with this audiobook, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence. Inside, you will find advice and tips on things like:
- Aspects of excellent customer service
- Challenges of international customer service
- Customer service in a globalized world
- Efficient customer service
- How to create an efficient customer service strategy
- How to improve customer service in your business
- The importance of good customer service
Learning how to give your customers a great experience should be one of the first things any business does to ensure that it remains healthy, competitive, and keeps customer needs and satisfaction at the heart of it all.
Get a copy of Customer Service today and make sure your customers keep coming back!
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Lo que los oyentes dicen sobre Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence
Calificaciones medias de los clientesReseñas - Selecciona las pestañas a continuación para cambiar el origen de las reseñas.
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Total5 out of 5 stars
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Ejecución5 out of 5 stars
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Historia5 out of 5 stars
- BookWorm
- 12-21-19
Great for businesses!
These are the basics for a business to keep it’s customers and employees happy.
Most businesses don’t take this approach, and tend to wrongly interpret the needs of their customers and employees. Nowhere in this audiobook was the mention of offshoring csr jobs to cut costs, which was nice!
Incentives for reaching goals should be reflected by the work employees put into reaching those goals, which is true. A $10 gift card, or meal with managers doesn’t mean s*** to people working multiple jobs or who have a 2 hour bus ride to work and back because they bought student loan debt instead of a future or they need money to buy birthday/holiday/back to school items for their kids.
CEO’s and management don’t understand that s*** pay and s*** prizes don’t motivate employees, and that’s why you get an exhausted, overworked, underpaid csr who doesn’t give customers the help they need, which eventually causes those jobs to be off-shored. It doesn’t fix the customer satisfaction issue, but with such low costs so investors and CEO’s get a greater cut of the profits, who cares, right?
Who knew a 20 minute audiobook would strike a nerve... Good narrator. Well written. Rant over.
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