Customer Service: 101
A Step-by-Step Guide to Enhancing Customer Service
No se pudo agregar al carrito
Add to Cart failed.
Error al Agregar a Lista de Deseos.
Error al eliminar de la lista de deseos.
Error al añadir a tu biblioteca
Error al seguir el podcast
Error al dejar de seguir el podcast
Exclusivo para miembros Prime: ¿Nuevo en Audible? Obtén 2 audiolibros gratis con tu prueba.
Customer Service: 101
Compra ahora por $3.89
No default payment method selected.
We are sorry. We are not allowed to sell this product with the selected payment method
-
Narrado por:
-
Stayce Smith
-
De:
-
David Elliot
Acerca de esta escucha
Customer service is often forgotten, but it's crucial for maintaining a healthy business. In this book, I will provide a step-by-step guide to customer service that will set your employees up for success from the beginning. I'll go over everything from how to hire the appropriate people, what they need to know before they start their job, and how to properly mentor them once they're onboard. By the end of this book, you'll have an employee team that knows what customer service is all about and has the knowledge and skills needed to execute it daily.
©2022 David Elliot (P)2022 David ElliotLos oyentes también disfrutaron...
-
Answer to My Questions: Hit and Answer from an Important Job Interview
- De: Francis Baldo
- Narrado por: Timothy Wellington
- Duración: 5 h y 1 m
- Versión completa
-
General0 out of 5 stars 0
-
Narración:0 out of 5 stars 0
-
Historia0 out of 5 stars 0
In this audiobook, the author teaches you everything you need to know to have success in TV. If you want to know how to improve your communication skills and start achieving your objective then Answer to My Questions is the perfect audiobook for you. Here it is what you will find inside: The problems of a job interview, overview of interview preparation, how to add value and significance to your proposition, how to manage your time, and much more!
De: Francis Baldo
-
Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- De: Keenan
- Narrado por: Keenan
- Duración: 5 h y 47 m
- Versión completa
-
General5 out of 5 stars 1,132
-
Narración:5 out of 5 stars 958
-
Historia4.5 out of 5 stars 950
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
-
4 out of 5 stars
-
SPIN selling with more EQ mixed in
- De Amazon Customer en 09-28-19
De: Keenan
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- De: K. Connors
- Narrado por: Stephen Strader, The Voice Ranger
- Duración: 1 h y 31 m
- Versión completa
-
General5 out of 5 stars 5
-
Narración:5 out of 5 stars 3
-
Historia5 out of 5 stars 3
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
5 out of 5 stars
-
A valuable resource for new leaders!
- De mashaziya en 11-17-17
De: K. Connors
-
Powerful: Building a Culture of Freedom and Responsibility
- De: Patty McCord
- Narrado por: Patty McCord, Alex Hyde White
- Duración: 4 h y 21 m
- Versión completa
-
General4.5 out of 5 stars 2,107
-
Narración:4.5 out of 5 stars 1,775
-
Historia4.5 out of 5 stars 1,773
When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture of Freedom and Responsibility, she shares what she learned there and elsewhere in Silicon Valley.
-
3 out of 5 stars
-
Good HR criticism - wrong alternative solutions
- De Mauro Locarnini en 02-08-19
De: Patty McCord
-
Build a Business
- Discover the True Earning Potential of Self Employment by Building a Business the Profitable Way
- De: K. Connors
- Narrado por: Stephen Strader The Voice Ranger
- Duración: 2 h y 55 m
- Versión completa
-
General4.5 out of 5 stars 4
-
Narración:4.5 out of 5 stars 4
-
Historia4.5 out of 5 stars 4
Have you ever thought about starting a business but don't know where to begin? Or, do you have a great product or service idea with limited resources to get it off the ground? Maybe you just want to be the boss and that's it? If you're just like how I was many years ago with tons of ambition and no clue where to start, then this is the book for you. I have designed a thorough step by step guide through actual experience which will teach you how to build your own business from the ground up or through buying a franchise.
-
5 out of 5 stars
-
So glad I found this book
- De mashaziya en 11-17-17
De: K. Connors
-
How to Answer Interview Questions
- De: Peggy McKee
- Narrado por: Scott Miller
- Duración: 4 h y 21 m
- Versión completa
-
General4.5 out of 5 stars 598
-
Narración:4.5 out of 5 stars 492
-
Historia4.5 out of 5 stars 481
Can you explain why you're the person they need to hire? Employers ask you 100 different interview questions...but what they really want to know is, "Why should we hire you?" If you get interviews but you don't get the job, you have not explained that to them.This is the audiobook that will show you how to use your answers to get the job.
-
5 out of 5 stars
-
Got the job!!
- De Liah en 11-17-16
De: Peggy McKee
-
Answer to My Questions: Hit and Answer from an Important Job Interview
- De: Francis Baldo
- Narrado por: Timothy Wellington
- Duración: 5 h y 1 m
- Versión completa
-
General0 out of 5 stars 0
-
Narración:0 out of 5 stars 0
-
Historia0 out of 5 stars 0
In this audiobook, the author teaches you everything you need to know to have success in TV. If you want to know how to improve your communication skills and start achieving your objective then Answer to My Questions is the perfect audiobook for you. Here it is what you will find inside: The problems of a job interview, overview of interview preparation, how to add value and significance to your proposition, how to manage your time, and much more!
De: Francis Baldo
-
Gap Selling: Getting the Customer to Yes
- How Problem-Centric Selling Increases Sales by Changing Everything You Know About Relationships, Overcoming Objections, Closing and Price
- De: Keenan
- Narrado por: Keenan
- Duración: 5 h y 47 m
- Versión completa
-
General5 out of 5 stars 1,132
-
Narración:5 out of 5 stars 958
-
Historia4.5 out of 5 stars 950
People don't buy from people they like. No! Your buyer doesn't care about you or your product or service. It's not your job to overcome objections, it's your buyer's. Closing isn't a skill of good salespeople; it's the skill of weak salespeople. Price isn't the main reason salespeople lose the sale. Gap Selling shreds traditional and closely held sales beliefs that have been hurting salespeople for decades. For years, salespeople have embraced a myriad of sales tactics and belief systems that have unknowingly created many of the issues they have been trying to avoid.
-
4 out of 5 stars
-
SPIN selling with more EQ mixed in
- De Amazon Customer en 09-28-19
De: Keenan
-
Be a Boss
- The Ultimate Guide for New Leaders and Experienced Entrepeneurs
- De: K. Connors
- Narrado por: Stephen Strader, The Voice Ranger
- Duración: 1 h y 31 m
- Versión completa
-
General5 out of 5 stars 5
-
Narración:5 out of 5 stars 3
-
Historia5 out of 5 stars 3
Do you know what it's like to be the boss? If not, have you always wondered? Being a boss is much more than just delegating tasks and hiring/firing employees. It tasks specific characteristics and traits to become a successful and effective leader in management. If your company rewards those who put themselves forward and take the lead, then it's time to show them what you're capable of. If your company does not, then it's time to show them what they're missing!
-
5 out of 5 stars
-
A valuable resource for new leaders!
- De mashaziya en 11-17-17
De: K. Connors
-
Powerful: Building a Culture of Freedom and Responsibility
- De: Patty McCord
- Narrado por: Patty McCord, Alex Hyde White
- Duración: 4 h y 21 m
- Versión completa
-
General4.5 out of 5 stars 2,107
-
Narración:4.5 out of 5 stars 1,775
-
Historia4.5 out of 5 stars 1,773
When it comes to recruiting, motivating, and creating great teams, Patty McCord says most companies have it all wrong. McCord helped create the unique and high-performing culture at Netflix, where she was chief talent officer. In her new book, Powerful: Building a Culture of Freedom and Responsibility, she shares what she learned there and elsewhere in Silicon Valley.
-
3 out of 5 stars
-
Good HR criticism - wrong alternative solutions
- De Mauro Locarnini en 02-08-19
De: Patty McCord
-
Build a Business
- Discover the True Earning Potential of Self Employment by Building a Business the Profitable Way
- De: K. Connors
- Narrado por: Stephen Strader The Voice Ranger
- Duración: 2 h y 55 m
- Versión completa
-
General4.5 out of 5 stars 4
-
Narración:4.5 out of 5 stars 4
-
Historia4.5 out of 5 stars 4
Have you ever thought about starting a business but don't know where to begin? Or, do you have a great product or service idea with limited resources to get it off the ground? Maybe you just want to be the boss and that's it? If you're just like how I was many years ago with tons of ambition and no clue where to start, then this is the book for you. I have designed a thorough step by step guide through actual experience which will teach you how to build your own business from the ground up or through buying a franchise.
-
5 out of 5 stars
-
So glad I found this book
- De mashaziya en 11-17-17
De: K. Connors
-
How to Answer Interview Questions
- De: Peggy McKee
- Narrado por: Scott Miller
- Duración: 4 h y 21 m
- Versión completa
-
General4.5 out of 5 stars 598
-
Narración:4.5 out of 5 stars 492
-
Historia4.5 out of 5 stars 481
Can you explain why you're the person they need to hire? Employers ask you 100 different interview questions...but what they really want to know is, "Why should we hire you?" If you get interviews but you don't get the job, you have not explained that to them.This is the audiobook that will show you how to use your answers to get the job.
-
5 out of 5 stars
-
Got the job!!
- De Liah en 11-17-16
De: Peggy McKee
-
The Secrets of an Interviewer
- Everything You Need to Know
- De: Armando Lebon
- Narrado por: Martin Maddison
- Duración: 5 h y 1 m
- Versión completa
-
General1 out of 5 stars 1
-
Narración:0 out of 5 stars 0
-
Historia0 out of 5 stars 0
In this audiobook, the author teaches you everything you need to know to prepare the perfect interview. If you want to know how to improve your communication skills and start achieving your objective, then The Secrets of an Interviewer is the perfect book for you.
De: Armando Lebon
-
The Job Interview
- How to Have a Winning Approach to Interview, Avoid Mistakes and Reach Your Goal
- De: Robert Reynolds
- Narrado por: Connor Chaney
- Duración: 5 h y 1 m
- Versión completa
-
General5 out of 5 stars 9
-
Narración:5 out of 5 stars 9
-
Historia4.5 out of 5 stars 9
In this book, the author teaches you everything you need to know to prepare the perfect interview. If you want to know how to improve your communication skills and start achieving your objective then The Job Interview is the perfect book for you.
-
3 out of 5 stars
-
Terrible audio narration
- De DS en 02-23-20
De: Robert Reynolds
-
Psychology of Selling: Advanced EQ Strategies & Surefire Triggers to Boost Sales Instantly
- Use Emotional Intelligence Techniques to Make Your Pitch and Close the Deal Every Time
- De: Avery Wright
- Narrado por: Jacob Buchholz
- Duración: 5 h
- Versión completa
-
General5 out of 5 stars 104
-
Narración:5 out of 5 stars 103
-
Historia5 out of 5 stars 103
Looking for a simple way to become a better salesperson? Sales is not about knocking on doors, cold calling, or pestering people until they buy. Sales is about creating relationships and understanding the psychology of persuasion. Becoming a better salesperson will not only help you make more money - it will also improve your relationships with friends and family. The Psychology of Selling will teach you how to craft sales pitches that work by first teaching you what is going on in the mind of your prospect. This audiobook is your secret weapon.
-
4 out of 5 stars
-
Good information but hard to listen to
- De Lera B en 01-19-20
De: Avery Wright
-
The First-Time Manager
- De: Jim McCormick, Loren B. Belker, Gary S. Topchik
- Narrado por: Nathan Girard
- Duración: 7 h y 40 m
- Versión completa
-
General4.5 out of 5 stars 224
-
Narración:4.5 out of 5 stars 181
-
Historia4.5 out of 5 stars 181
Learn to conquer every challenge like a pro with the clear, candid advice in The First-Time Manager. For nearly four decades, this trusted guide has brought newcomers up to speed on the nitty gritty realities of managing people. The updated seventh edition delivers new information that helps you manage across generations, use online performance appraisal tools, persuade with stories, oversee remote employees, build a team dynamic, match a boss’ style, and more.
-
3 out of 5 stars
-
Too adversarial
- De May Rico en 09-22-21
De: Jim McCormick, y otros
-
Rise
- 3 Practical Steps for Advancing Your Career, Standing Out as a Leader, and Liking Your Life
- De: Patty Azzarello
- Narrado por: Patty Azzarello
- Duración: 10 h y 39 m
- Versión completa
-
General5 out of 5 stars 223
-
Narración:4.5 out of 5 stars 185
-
Historia5 out of 5 stars 184
A straight-shooting Silicon Valley executive reveals insider career strategies to becoming a great leader, developing your network, succeeding without wasting time, and managing trade-offs between your work and life so your life works. Patty Azzarello became the youngest general manager at Hewlett-Packard at age 33, ran a $1 billion software business at 35, and became a CEO at 38 - all without turning into a self-centered, miserable jerk. In Rise, Azzarello shares the insider secrets to advancing your career (while having a life) in three practical steps.
-
5 out of 5 stars
-
Fantastic book but read it
- De Anne Kimsey en 06-12-19
De: Patty Azzarello
-
Network and Multi-Level Marketing Pro
- The Best Network/Multilevel Marketer Guide for Building a Successful MLM Business on Social Media with Facebook! Learn the Secrets That the Leaders Use Today!
- De: Aaron Jackson
- Narrado por: Stephen M Gillikin
- Duración: 3 h y 1 m
- Versión completa
-
General5 out of 5 stars 29
-
Narración:3.5 out of 5 stars 4
-
Historia4 out of 5 stars 3
Do you want to be successful in network and multi-level marketing, enabling you to work smarter and not harder? If so then keep reading.... Are you feeling overwhelmed on where to start with network marketing? Are you unsure on how MLM can grow for you? Are you concerned about rejection and how to deal with it? The solution is Network and Multi-Level Marketing Pro, a valuable tool that will show you how to build and develop company sales, through up to date distribution network techniques that engage directly with the customer.
-
2 out of 5 stars
-
useful for the beginner
- De Amazon Customer en 03-21-22
De: Aaron Jackson
-
The Lost Art of Closing
- Winning the Ten Commitments That Drive Sales
- De: Anthony Iannarino
- Narrado por: Anthony Iannarino
- Duración: 5 h y 9 m
- Versión completa
-
General4.5 out of 5 stars 314
-
Narración:4.5 out of 5 stars 271
-
Historia4.5 out of 5 stars 270
Anthony Iannarino has a different approach to closing geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process - if you've set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall.
-
4 out of 5 stars
-
gems buried in fluff
- De Andrey Norin en 04-13-18
-
Building Your Personal Brand
- Learn How to Create Your Business Personal Brand, Build Online Reputation, and Succeed in Becoming a Social Media Influencer Using Different Strategies
- De: Rebecca Parcker
- Narrado por: CharlieData
- Duración: 3 h
- Versión completa
-
General4 out of 5 stars 18
-
Narración:3.5 out of 5 stars 17
-
Historia4 out of 5 stars 17
In this insightful and practical guide, Rebecca Parcker skips the fluff and hands you the complete playbook to building a personal brand that will help you succeed as a social media influencer and help you chart your way to success in the age of social media.
-
1 out of 5 stars
-
Not sure this book was written by a person
- De Amazon Customer en 05-08-21
De: Rebecca Parcker
-
Let's Get Real or Let's Not Play
- Transforming the Buyer/Seller Relationship
- De: Mahan Khalsa, Randy Illig, Stephen R. Covey
- Narrado por: Mahan Khalsa, Randy Illig, Stephen R. Covey
- Duración: 6 h y 52 m
- Versión completa
-
General4.5 out of 5 stars 113
-
Narración:4.5 out of 5 stars 97
-
Historia4.5 out of 5 stars 96
Too often, the sales process is all about fear. Customers are afraid that they will be talked into making a mistake; salespeople dread being unable to close the deal and make their quotas. No one is happy. Mahan Khalsa and Randy Illig offer a better way. Salespeople, they argue, do best when they focus 100 percent on helping clients succeed. When customers are successful, both buyer and seller win. When they aren't, both lose.
-
4 out of 5 stars
-
On Target Information
- De Chris en 01-28-22
De: Mahan Khalsa, y otros
-
The Perfect Interview: 2 Books in 1
- The Definitive Guide That Teaches You All the Speaking Skills to Break Down Objections. Learn How to Have a Winning Approach to Interviews and Get Your Dream Job
- De: Robert Reynolds
- Narrado por: Connor Chaney
- Duración: 10 h y 12 m
- Versión completa
-
General4.5 out of 5 stars 3
-
Narración:4.5 out of 5 stars 3
-
Historia4.5 out of 5 stars 3
In this audiobook, the author teaches you everything you need to know about preparing for the perfect interview. If you want to know how to prepare yourself for an interview and start achieving your objective, then The Perfect Interview: 2 Books in 1 is the perfect resource for you.
-
5 out of 5 stars
-
Great Motivational Audio-Book!!
- De Charles Bartlett en 03-25-20
De: Robert Reynolds
-
The Great Employee Handbook
- De: Quint Studer
- Narrado por: Kevin Young
- Duración: 4 h y 34 m
- Versión completa
-
General4.5 out of 5 stars 25
-
Narración:4.5 out of 5 stars 21
-
Historia4.5 out of 5 stars 21
The most valuable on-the-job skills come from experience but you don t have to work a lifetime to master them. Often, it s the day-to-day issues, those not found in any training manual, that keep us from being our best at work. We ve all looked back on challenges we ve faced whether they involved a boss, a coworker, or a customer and thought, If I knew then what I know now, I would have handled that in a completely different way!
-
5 out of 5 stars
-
Excellent!
- De Andrea en 05-25-15
De: Quint Studer
-
Questions That Sell
- The Powerful Process for Discovering What Your Customer Really Wants, Second Edition
- De: Paul Cherry
- Narrado por: Patrick Lawlor
- Duración: 8 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 71
-
Narración:4.5 out of 5 stars 59
-
Historia4.5 out of 5 stars 59
As a salesperson your product knowledge is extensive, but that's not enough. If you fail to ask the right questions - the ones that uncover a customer's real needs - you will never close the deal. Questions that Sell reveals advanced questioning techniques that will help you sell your products or services based on value to the customer, rather than price - and increase your success rate as a result.
-
3 out of 5 stars
-
Interesting for a novice
- De GH en 01-22-18
De: Paul Cherry
Relacionado con este tema
-
High-Profit Prospecting
- Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
- De: Mark Hunter CSP
- Narrado por: Sean Pratt
- Duración: 6 h y 10 m
- Versión completa
-
General4.5 out of 5 stars 385
-
Narración:4.5 out of 5 stars 329
-
Historia4.5 out of 5 stars 325
As a salesperson, your pipeline is the key to your success. No matter what changes, that remains the same. Top producers prospect - and they do it all the time. "But how?" you ask, "In the age of the Internet, isn't cold-calling dead?" Now, in his new audiobook, sales expert Mark Hunter shatters costly prospecting myths and eliminates confusion about what works today.
-
3 out of 5 stars
-
recycles a lot of common info
- De roland en 04-18-17
De: Mark Hunter CSP
-
Snap Selling
- Speed Up Sales and Win More Business with Today's Frazzled Customers
- De: Jill Konrath
- Narrado por: Jill Konrath
- Duración: 6 h y 15 m
- Versión completa
-
General4 out of 5 stars 220
-
Narración:4 out of 5 stars 175
-
Historia4 out of 5 stars 172
Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. Sales strategist Jill Konrath tells you how to overcome obstacles, get more appointments, speed up decisions, and win sales with today's short-fused, frazzled customers.
-
3 out of 5 stars
-
OK sales book with some good take aways
- De Glenn en 05-22-11
De: Jill Konrath
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
-
General4.5 out of 5 stars 110
-
Narración:4.5 out of 5 stars 89
-
Historia4.5 out of 5 stars 88
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
5 out of 5 stars
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- De: Brian Signorelli
- Narrado por: Kevin Stillwell
- Duración: 7 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 48
-
Narración:4.5 out of 5 stars 41
-
Historia4.5 out of 5 stars 41
Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
-
1 out of 5 stars
-
Should be titled sales and sales management 101
- De James en 12-11-23
De: Brian Signorelli
-
The Lost Art of Closing
- Winning the Ten Commitments That Drive Sales
- De: Anthony Iannarino
- Narrado por: Anthony Iannarino
- Duración: 5 h y 9 m
- Versión completa
-
General4.5 out of 5 stars 314
-
Narración:4.5 out of 5 stars 271
-
Historia4.5 out of 5 stars 270
Anthony Iannarino has a different approach to closing geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process - if you've set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall.
-
4 out of 5 stars
-
gems buried in fluff
- De Andrey Norin en 04-13-18
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- De: Roger Connors, Tom Smith
- Narrado por: Lloyd James
- Duración: 9 h y 53 m
- Versión completa
-
General4 out of 5 stars 99
-
Narración:4 out of 5 stars 63
-
Historia4.5 out of 5 stars 63
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
1 out of 5 stars
-
HELP - How Can I Get The Lost Hours Back ?
- De Mike en 09-23-09
De: Roger Connors, y otros
-
High-Profit Prospecting
- Powerful Strategies to Find the Best Leads and Drive Breakthrough Sales Results
- De: Mark Hunter CSP
- Narrado por: Sean Pratt
- Duración: 6 h y 10 m
- Versión completa
-
General4.5 out of 5 stars 385
-
Narración:4.5 out of 5 stars 329
-
Historia4.5 out of 5 stars 325
As a salesperson, your pipeline is the key to your success. No matter what changes, that remains the same. Top producers prospect - and they do it all the time. "But how?" you ask, "In the age of the Internet, isn't cold-calling dead?" Now, in his new audiobook, sales expert Mark Hunter shatters costly prospecting myths and eliminates confusion about what works today.
-
3 out of 5 stars
-
recycles a lot of common info
- De roland en 04-18-17
De: Mark Hunter CSP
-
Snap Selling
- Speed Up Sales and Win More Business with Today's Frazzled Customers
- De: Jill Konrath
- Narrado por: Jill Konrath
- Duración: 6 h y 15 m
- Versión completa
-
General4 out of 5 stars 220
-
Narración:4 out of 5 stars 175
-
Historia4 out of 5 stars 172
Selling is tougher than ever before. Potential customers are under extreme pressure to do more with less money, less time, and fewer resources, and they're wary of anyone who tries to get them to buy or change anything. Under such extreme conditions, yesterday's sales strategies no longer work. Sales strategist Jill Konrath tells you how to overcome obstacles, get more appointments, speed up decisions, and win sales with today's short-fused, frazzled customers.
-
3 out of 5 stars
-
OK sales book with some good take aways
- De Glenn en 05-22-11
De: Jill Konrath
-
The Effortless Experience
- Conquering the New Battleground for Customer Loyalty
- De: Matthew Dixon, Nick Toman, Rick DeLisi
- Narrado por: Matthew Dixon, Nick Toman, Rick DeLisi
- Duración: 6 h y 37 m
- Versión completa
-
General4.5 out of 5 stars 110
-
Narración:4.5 out of 5 stars 89
-
Historia4.5 out of 5 stars 88
In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty - with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty.
-
5 out of 5 stars
-
If you are a CXer, you have to read/listen to it
- De Shirley Campbell en 05-26-23
De: Matthew Dixon, y otros
-
Inbound Selling
- How to Change the Way You Sell to Match How People Buy
- De: Brian Signorelli
- Narrado por: Kevin Stillwell
- Duración: 7 h y 14 m
- Versión completa
-
General4.5 out of 5 stars 48
-
Narración:4.5 out of 5 stars 41
-
Historia4.5 out of 5 stars 41
Over the past decade, Inbound Marketing has changed the way companies earn buyers’ trust and build their brands - through meaningful, helpful content. But with that change comes unprecedented access to information in a few quick keystrokes. Enter the age of the empowered buyer, one who no longer has to rely on a sales rep to research their challenges or learn more about how a company’s offering might fit their needs. Now, with more than 60 percent of purchasing decisions made in the absence of a sales rep, the role of the rep itself has been called into question.
-
1 out of 5 stars
-
Should be titled sales and sales management 101
- De James en 12-11-23
De: Brian Signorelli
-
The Lost Art of Closing
- Winning the Ten Commitments That Drive Sales
- De: Anthony Iannarino
- Narrado por: Anthony Iannarino
- Duración: 5 h y 9 m
- Versión completa
-
General4.5 out of 5 stars 314
-
Narración:4.5 out of 5 stars 271
-
Historia4.5 out of 5 stars 270
Anthony Iannarino has a different approach to closing geared to the new technological and social realities of our time. In The Lost Art of Closing, he proves that the final commitment can actually be one of the easiest parts of the sales process - if you've set it up properly with other commitments that have to happen long before the close. The key is to lead customers through a series of necessary steps designed to prevent a purchase stall.
-
4 out of 5 stars
-
gems buried in fluff
- De Andrey Norin en 04-13-18
-
How Did That Happen?
- Holding People Accountable for Results the Positive, Principled Way
- De: Roger Connors, Tom Smith
- Narrado por: Lloyd James
- Duración: 9 h y 53 m
- Versión completa
-
General4 out of 5 stars 99
-
Narración:4 out of 5 stars 63
-
Historia4.5 out of 5 stars 63
Drawing on case studies, many from client companies, the authors show how to establish clear expectations and manage the unmet expectations that inevitably occur. And they offer a positive, principled way that engages hearts and minds. This book can help people at every level---from senior executives to front-line workers---enjoy greater productivity, profitability, and job satisfaction.
-
1 out of 5 stars
-
HELP - How Can I Get The Lost Hours Back ?
- De Mike en 09-23-09
De: Roger Connors, y otros
-
The Only Sales Guide You'll Ever Need
- De: Anthony Iannarino
- Narrado por: Anthony Iannarino
- Duración: 5 h y 54 m
- Versión completa
-
General4.5 out of 5 stars 601
-
Narración:4.5 out of 5 stars 513
-
Historia4.5 out of 5 stars 505
Anthony Iannarino never set out to become a salesman. He fell into his profession by accident, and now has turned his focus to a question that's been debated for at least a century: Why are a small number of salespeople in any field hugely successful, while the rest are stuck with mediocre results at best? Since then, and for over 25 years, he has read hundreds of books, tested countless strategies, and interviewed dozens of the best salespeople to figure out what sets the extraordinary ones apart from the rest.
-
5 out of 5 stars
-
Great read
- De Helpful Review en 10-12-17
-
The Stay Interview
- A Manager's Guide to Keeping the Best and Brightest
- De: Richard P. Finnegan
- Narrado por: Tim Andres Pabon
- Duración: 3 h y 3 m
- Versión completa
-
General4.5 out of 5 stars 40
-
Narración:4.5 out of 5 stars 34
-
Historia4 out of 5 stars 34
This practical guide introduces managers to a powerful new engagement and retention tool: the stay interview. Smart companies have begun conducting these periodic reviews in order to discover why their important talent might leave and to solve any problems before they actually quit.
-
4 out of 5 stars
-
Great advice.
- De Kevin L. Jeter en 11-02-18
-
The 25 Sales Skills
- They Don't Teach at Business School
- De: Stephan Schiffman
- Narrado por: Stephan Schiffman
- Duración: 1 h y 42 m
- Versión completa
-
General4.5 out of 5 stars 57
-
Narración:4 out of 5 stars 51
-
Historia4 out of 5 stars 49
Master the skills you can’t learn in a classroom. You can break into today’s cutting-edge sales force - and become a leader. All it takes is learning Stephan Schiffman’s essential skills. Honed to perfection over decades of experience, his techniques will make you a top sales performer. From the man who’s trained more than a half-million salespeople, these are the secrets you won’t learn in any classroom. Now they’re yours for the taking and will put you on the fast track to career advancement.
-
5 out of 5 stars
-
Great Sales book!!!
- De NN en 02-27-17
-
Agile Selling
- Get Up to Speed Quickly in Today's Ever-Changing Sales World
- De: Jill Konrath
- Narrado por: Joyce Bean
- Duración: 5 h y 14 m
- Versión completa
-
General4 out of 5 stars 76
-
Narración:4 out of 5 stars 66
-
Historia4 out of 5 stars 66
Powerful strategies for sales proficiency in ever-changing situations. When sales people are promoted, change jobs, or face new business environments, they inevitably need to learn new skills quickly. Their livelihoods depend on getting up to speed quickly; their bosses have no patience for delayed results
-
5 out of 5 stars
-
Practical and insightful
- De Locke en 08-27-15
De: Jill Konrath
-
How to Not Suck as a Manager
- 5 Facts to Bring Any Boss Out of the Basement
- De: A. P. Grow
- Narrado por: A. P. Grow
- Duración: 1 h y 15 m
- Versión completa
-
General4.5 out of 5 stars 472
-
Narración:4.5 out of 5 stars 381
-
Historia4.5 out of 5 stars 381
Dr. Grow is dean of workplace sanity education for the Workplace Sanity Group; a team dedicated to improving interpersonal communication and effectiveness in the workplace. His PhD is in Educational Leadership with a focus on adult education and training and its application in organizational development. He has been overseeing both public and private operations for over 20 years. His work experience includes training and support team member and international program manager at Microsoft and organizational development manager on the West Coast for Green Mountain Coffee Roasters.
-
5 out of 5 stars
-
How to not suck is a great book
- De Haley Hull en 09-28-20
De: A. P. Grow
-
Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
-
General4.5 out of 5 stars 161
-
Narración:4.5 out of 5 stars 132
-
Historia4.5 out of 5 stars 132
In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
-
5 out of 5 stars
-
Great book, recommended!
- De KLD en 07-03-15
De: Leonardo Inghilleri, y otros