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In this episode, Lucas and David are joined by Tim Iezzi, owner of Izzy's Auto Service, and Ira Waldman, part-owner of Malou Automotive. Ira emphasizes the importance of consistent training for technicians and how the lack of it is affecting the industry's capability to grow qualified professionals. Tim highlights the necessity for shop owners to understand and read service manuals, an often-overlooked basic skill that can drastically improve diagnostic accuracy. They also delve into the geographical differences in how shops operate, with a particular focus on the fast-paced, often cutthroat environment of the Northeast versus other regions. For insights on enhancing shop operations and understanding broader industry trends, tune into this enlightening episode!

00:00 "Online Training for Professional Growth"

09:03 Reading and Skimming Skills Benefit

12:29 Navigating Client Communication Challenges

18:53 Diagnostic Efficiency vs. Over-Testing

24:57 Beware Tech Tunnel Vision

31:28 Trust and Ethical Balance Dilemma

35:28 "Job Security Concerns Raised"

37:55 High Payroll Strains Family Business

43:50 Business Contingency Planning Concerns

52:50 Dad's OnlyFans Skit Hilarity

55:45 "Vegas Aftermarket Lips Critique"

01:00:09 Continuous Diagnostic Work Flow