A Quick Guide to the Integral Service Management Framework
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A Quick Guide to the Integral Service Management Framework
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Narrado por:
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Dean Collins
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The integral service management framework (ISMF) extends classic service management with human factors such as attitude, behaviour, culture and cooperation. It creates a much broader context for service management, providing new perspectives on the role of service management with the services industry. This audiobook gives a quick introduction to the ISMF.
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