A Project Management Perspective on ITIL v3

Conference Paper

De: Rania Al-Maghraby

Narrado por: Virtual Voice

This paper is a trial to view the ITIL® V3 framework for IT Service Management from a Project Management perspective, highlighting the aspects of project management in ITIL® V3 that represent intersection points between project management and IT Service Management, viewing Project Management from the point of view of PMI’s PMBOK®3, and IT Service Management from the point of view of ITIL® V3 framework, towards the objective of successful integration of ITIL® processes within PMP® processes. Preceding this correspondence is an overview, collected from literature, on ITIL® and IT Service Management, focusing on ITIL® V3 framework. This paper has been published within PMI Global Congress EMEA 2008, held in Malta in May 2008.