10 Powerful Strategies For Conflict De-Escalation

How To Achieve Conflict Resolution Through Effective Communication

De: Simon Osamoh

Narrado por: Virtual Voice

This book is all about how to achieve conflict resolution through 10 powerful strategies.

I was working for a company when I was called by HR to deal with an employee who had been terminated but refusing to leave the building!

I listened for 15 minutes to what the employee had to say, never interrupted. I just let them get it all out. Just saying “What we have to resolve right now is that you have been terminated and staying here is not an option” I then gave them two positive choices and one bad. And of course, they took a positive choice and left!

HR praised my work, but I hadn’t done anything special. It’s the reason I wrote this book. To provide everyday de-escalation techniques to give you the same understanding and empowerment that I had that day. So whatever conflict arises in your business, employment or personal life. You’ll be equipped to take action!

Here’s the 10 strategies

Strategy one - Give positive choices
Strategy two - Know the types of anger
Strategy three - How to respond to anger
Strategy four - Finding the voice of reason
Strategy five - Use your voice and body language
Strategy six - Active listening/distraction
Strategy seven - Foster good conversations
Strategy nine - Remember personal safety
Strategy ten - Know if you’re the right person

About the Author

Born and raised in England, Simon C Osamoh is the founder of Kingswood Security Consulting. A Minneapolis based security risk management firm. Simon first moved to the United States to head counter terrorism at Mall of America, Minnesota. He oversaw counterterrorism and the internationally recognized behavior threat assessment program.

He quickly established himself as one of the country’s leading experts on security at soft targets where his work gained national media attention. Simon spent 14 years as a detective in England working serious and organized crime. One of his notable cases includes the “liquid bomb terrorism plot” against the U.S.A in 2006 which changed aviation security worldwide.

He is the author of three books and his work on conversational interviewing has featured in the award-winning book “How to Stop a Mass Shooting Epidemic” by Dr. James Densley and Dr. Jillian Peterson of The Violence Project.

The virtual voice is terrible.

Books read by the author are generally the best because of how they emphasize their reading. Books read by someone else are still good but not as good. The virtual voice is just terrible.

Worth a listen.

As someone who works security for a theme park it’s tough dealing with people from all walks of life. I’ve learned so much from this book. It’s given me a sense of peace and confidence. It’s not about the self it’s about them.