社長、クレーマーから「誠意を見せろ」と電話がきています――「条文ゼロ」でわかるクレーマー対策
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社長、クレーマーから「誠意を見せろ」と電話がきています――「条文ゼロ」でわかるクレーマー対策
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Narrado por:
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デジタルボイス
-
De:
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島田 直行
Este título utiliza narración de voz virtual
Acerca de esta escucha
今回のテーマはいま話題の「カスタマーハラスメント(カスハラ)」対策
経営者の側に立って多くのトラブルを解決してきた敏腕弁護士が
「クレーマーからの理不尽な要求への対処法」
「クレーマーからの要求を断る仕組みを社内につくる方法」
「クレーマーへの反撃方法」
などを具体的に説き明かした、今すぐ役立つ一冊。
この本は、
「クレーマーからの執拗な連絡や要求に頭を悩ませている人」
「クレーマー対応に疲弊していく現場の担当者」
「クレーマーに対して、企業として法的に対抗する方法を知りたい人」
など、経営者はもちろん、営業・販売部門責任者、カスタマーサービス担当者にもおすすめです。
【目次抜粋】
第1章 クレーマー対応に疲弊していく現場の担当者たち
第2章 クレーマーからの要求を「断る仕組み」を社内につくる
第3章 クレーマーへの“しなやかな"対処法
第4章 クレーマーからの終わらない電話を終わらせる方法
第5章 クレーマーからの執拗な面談要求の断り方
第6章 クレーマーへの反撃の作法©2019 島田 直行
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