Introducing Hands-Free, Live Customer Service on Alexa

Audible Inc. today introduced a new hands-free customer service experience on Alexa. By saying “Alexa, call Audible”, U.S. customers will be connected directly to a highly-skilled, dedicated expert who can answer questions, resolve technical issues, make Audible book recommendations, and more. The new experience is now available to customers in the United States 24 hours a day, 7 days a week, and is entirely hands-free. Additional information about this new feature is available here.

Abhinav Mathur, Audible’s Senior Vice President of Global Customer Care, commented, “At Audible, we are always looking to further personalize the listening experience on behalf of the millions of customers we serve. Audible isn’t just a destination, it’s a lifestyle that keeps people entertained and inspired while going about their daily routines, so we’re thrilled to offer listeners hands-free customer support from a live person while they cook, craft, or relax at home. Enjoying Audible on Alexa has never been so easy and convenient, and we hope this innovation ushers in a new era of customer service.”

“Alexa, call Audible” joins multiple phrases that offer listeners access to the world’s largest collection of Audible books on Alexa including “Alexa, play my book,” “Alexa, read faster,” Alexa, next chapter,” “Alexa, what’s free on Audible?” and others. Voice activated customer service on Alexa joins Audible’s many ways to access live customer service representatives 24x7 including online chat, phone, e-mail, and social media platforms. More information is available here.